PROF ISSUES Midterms

professionalism

is more than just about qualifications, knowledge, and skill; but also about integrity, ethics, and trust

true

(T/F) practicing and maintaining a high level of valued professionalism will create stronger relationships with clients, employers, the team, and the public who will use or benefit from the products and services

a set of values, behaviors, and broader responsibilities in how the professional’s knowledge and skills are applied

the essence of professionalism is not just for the job but also for how the job is done. what does it possess?

from trade guilds and the learned societies for the church, law, and medicine

the idea of professionalism and the establishment of modern professions originated from what?

true

(T/F) professionalism developed from the transaction of providing privileges & recognized status to specific people in return for the development/application of their unique knowledge/skills

yes

did the concepts of professionalism, profession, and professionalization meet considerable and critical attention in sociology through various interpretations and analyses?

first interpretation

in this interpretation of professionalism, it was determined to be an occupational value for the stability and ordinance of social systems (according to initial british and american analyses)

professional relations (PR)

in the first interpretation of professionalism, who were cooperative and mutually supportive?

true

(T/F) in the first interpretation, relations of trust represented the employee-client, and the employee-management interactions as competence were presumed as a guarantee through education, training, and licensing

second interpretation

this was the interpretation of professionalism during 1970s-1980s, discusses as a successful principle and professionalism as a process of authority over occupation/market

a professional’s occupational self-interest in salary and power

according to the second interpretation, professionalization promotes what?

true

(T/F) in the second interpretation, professionalism was a process initiated and controlled by the employees through professional institutions and associations to promote and protect their self-interests

third interpretation

this interpretation involved the analysis of professionalism as a discourse of occupational change and control

true

(T/F) in the third interpretation, there is an important difference between the discourse of professionalism as built from within

from above

in third interpretation, professionalism can also be from the occupational group itself and as-built ___ or by managers in work organizations

the benefits to the group can be significant

in third interpretation, when discourse is built from within, what will be result?

true

(T/F) in the third interpretation, the occupational group uses the discourse to build its occupational identity, promote its image with clients and customers, and secure and promote the occupational control of work by employees

that professionalism presents advantages for both clients and employees

under the third interpretation, what did the studies in the early 21st century demonstrate?

true

(T/F) the studies in the early 21st century highlighted the importance of maintaining professionalism and trust, competence, and discretion as the main organizing principles for service work in modern societies

• appropriateness

• competence

• confidence

• conscientiousness

• emotional intelligence

• integrity

• knowledge

• respect

these are the eight characteristics of professionalism

appropriateness

this refers to knowing what is appropriate in different situations as it avoids awkwardness or upset, boosts credibility and helps to feel job security

true

(T/F) appropriateness relates to outward appearances, way of speaking and writing, and behavior with others

competence

refers to getting the job done and done well. ability must meet role’s requirements to produce results that exceed expectations

manages the expectations of others and identifies when it is necessary to ask for support

what is professionalism in terms of competence?

confidence

reasonable ___ reassures and motivates other people by boosting the ability to influence and lead. encourages everyone to take on new challenges as the risk of damaging their professional reputation if things go wrong is non existent

conscientiousness

involves being reliable, setting high standards, and displaying care in every aspect of the job

being diligent, holding oneself accountable no matter the results

what else does being conscientious entail?

no

should conscientiousness be confused with working longer hours than everyone else and obsessing about details?

true

(T/F) a true professional plans and prioritizes their work to keep it under control while not letting perfectionism hold them back

emotional intelligence

means staying professional under pressure. requires strategies for managing emotions and a clear awareness of other’s feelings and thoughts

true

(T/F) professionals with emotional intelligence keeps their emotions in check, but also express feelings for meaningful and fruitful conversations

integrity

this keeps professional people true to their word, stops them from compromising their values, even if that means taking a bigger risk

to being honest - to oneself and others

integrity is committed to being ___. when beliefs and behaviors are aligned, genuineness reflects

knowledge

professionalism involves detailed and up to date ___ which is highly specialized. it is needed in order to master a role and specialization at every stage of their careers

yes, it means being confident to show that knowledge is not for self promotion but for helping others succeed

is it vital to put knowledge into action?

respect

points that professionalism means being a role model for politeness and displaying good manners to everyone, not just to impress specific people

true

(T/F) to show proper respect, take others’ needs into account, and help uphold their rights

• communication

• teamwork

• critical thinking

• ethics

• humanness

these are the five principles of professionals

communication

involves verbal and body language to e-etiquette. employees must know the expectations in how they communicate and have the resources to develop such skills

teamwork

this builds a strong employee relationship as the more they work closely, the more they get to know and develop a liking for each other

by participating in team-building activities to practice relying on others’ strengths and consulting doubts and confusions

how is teamwork enhanced?

critical thinking

allows a professional to analyze information, arrive at conclusions, and make sound decisions

ethics

code of ___ aligns the behavior of employees to the company’s visions

humanness

is expressed through natural human values and unique talents and perspectives that employees contribute

ethics

is the analysis of human actions from the perspective of good and evil or of morally correct and morally wrong

ethics

deals with responsibilities, rights, use of language, significance of ethical life, and how people make moral decisions

code of ethics

is one of the methods to navigate new ethical issues in an organization. set of acceptable behaviors in a professional or social group generally agreed to by its members

• contribute to society and human well-being

• avoid harm

• be honest and trustworthy

• be fair and act not to discriminate

• respect privacy

• honor confidentiality

these are the six general ethical responsibilities in technology

contribute to society and human well-being

deals with protecting fundamental human rights and one’s right to autonomy. minimize adverse effects of information systems

avoid harm

starts with careful consideration of potential impacts on those likely to be affected. follow generally accepted protocols unless there is a justified ethical reason to do so otherwise

be honest and trustworthy

tells that transparency and disclosing a system’s relevant capabilities, limitations, and potential risks of a system is important

be fair and act not to discriminate

discrimination based on race, sex, religion, age, disability, etc. concerns this ethical responsibility

respect privacy

maintaining the privacy and integrity of personal data is necessary, including taking precautions to ensure data accuracy and protection from unauthorized access or disclosure to inappropriate individuals

honor confidentiality

involves protection of confidential information such as trade secrets, client data, financial information, and research data

• strive to achieve the highest quality, effectiveness, and dignity

• acquire and maintain professional competence

• improve public understanding of computing and its consequences

• honor contracts, agreements, and assigned responsibilities

• access computing and communication resources only when authorized to do so

these are the five general professional responsibilities

strive to achieve the highest quality, effectiveness, and dignity

tells that excellence is one of the most important obligations of a professional. encouraged to strive for quality and be aware of the severe adverse consequences of a poor-quality system

acquire and maintain professional competence

is best to participate in setting appropriate levels of competence to achieve high standards through independent study, seminars, and involvement in professional organizations

improve public understanding of computing and its consequences

involves sharing technical knowledge with the public by encouraging the understanding of computing. obligation to counter and disprove any false views related to the systems

honor contracts, agreements, and assigned responsibilities

means honoring one’s commitments, being aligned with integrity and honesty. acceptance of personal accountability for professional work no matter the results

access computing and communication resources only when authorized to do so

prohibits trespassing and unauthorized use of a computer or system

communication challenges

in this challenge at work, employees communicate differently. lack of communication can challenge an organization’s harmony and success

low employee motivation

in this challenge at work, it refers to the chance of feeling demotivated despite the desire to work.

difficult people

in this challenge at work, it pertains to unhappy employees that feel frustrated or those unwilling to welcome change and new activities, which leads to brining others down due to constant complaints and negativity

lack of skill development and professional growth

this challenge at work states that skill enhancement is too essential to be ignored. employees need to improve their performance to keep pace with new technologies

mental health challenges

this challenge at work tells us that although work is good for mental health, a poor workplace can lead to physical and mental health problems

ethical issue

is a condition where moral conflict arises in the workplace where moral standards are challenged

unethical leadership

an ethical issue pertaining to having issues with a superior because of actions such as manipulating numbers in a report to spending company money on inappropriate activities

toxic workplace culture

an ethical issue pertaining to disrespecting and putting employees at risk because of superiors who dismiss bribery and data manipulation, as well as hiring someone culturally fit which worsens toxic culture

discrimination and harrassment

an ethical issue pertaining to discrimination based on race, se, religion, age, disability, and other related factors

unrealistic and conflicting goals

ethical issue pertaining to how companies setting goals that are unrealistic, even unattainable, to motivate employees

ethical dilemma

is a problem between 2 feasible options wherein neither is acceptable from an ethical perspective

• reject the dilemma

• value theory approach

• find alternative solutions

these are some approaches to solving ethical dilemmas

reject the dilemma

• an approach to solve ethical dilemmas

• situations must be carefully analyzed as in some cases, ethical dilemmas can be logically refured

value theory approach

• an approach to solve ethical dilemmas

• determine an alternative that offers the greater good or the lesser evil than the other

find alternative solutions

• an approach to solve ethical dilemmas

• problems can be viewed through a different lens, resulting in alternative solutions