SUperChaRGer

Active Listening

pattern of attentive listening which keeps the listener engaged with the sender in a positive manner

Blind Carbon Copy (BCC)

email field which allows the sender to conceal a secondary recipient from other recipients

Business Casual

dress in semi-casual wear with components of professional dress

Business Formal

highest level of professional attire; should appear neat, pressed and never wrinkled

Carbon Copy (CC)

email field which allows the sender to indicate secondary recipients

Collaboration

act of working together with others to complete a common task or goal

Interpersonal Characteristics

behaviors a person uses to work efficiently with others while at work

Non-Verbal Communication

sending messages through non-verbal cues such as eye contact, facial expressions, gestures and posture

Professionalism

conduct, behavior and attitude of someone in a work or business environment

Signature Line

standardized contact information included at the end of every email

SMART Goal

mnemonic device to remember the criteria when setting a goal; Specific, Measurable, Achievable, Realistic, Timely

Time Management

managing events and priorities to make the best use of the limited time in a day