The idea that a business should strive to satisfy customers needs and wants while generating a profit for the firm is called
2
New cards
geographic
segmenting a market based on where the customers live
3
New cards
Product, Distribution/Placement, Price, and Promotion
What are the 4 Ps of the Marketing Mix?
4
New cards
distribution
the locations and methods used to make products available to customers
5
New cards
behavioral
dividing a market based on the way customers use a product or attitude toward a product
6
New cards
market share
The percentage of total sales volume generated by all companies that compete in a given market
7
New cards
consumers
purchase smaller quantities for their own use.
8
New cards
demoraphic
statistics that describe a population. (age, gender, marital status, ethnic background)
9
New cards
promotion
ways to make customers aware of products, encourages customers to buy
10
New cards
marketing
the process of planning, pricing, promoting, selling, and distributing ideas, goods and services to create exchanges that satisfy customers
11
New cards
product
what a business offers to satisfy needs
12
New cards
target market
____ profile is the detailed description of the typical consumer in a market segment
13
New cards
psychographic
dividing a market based on mental and emotional characteristics of customers
14
New cards
speaker
most listening is done in the presence of a
15
New cards
tone
is verbal attitude, attitude shown through the voice
16
New cards
price
what is exchanged for the product
17
New cards
census
the count of all the people in a country made by the government on a regular basis is
18
New cards
substantial defense
disprove, justify, or excuse the alleged crime (criminal insanity, immunity, self-defense)
19
New cards
probable cause
a reasonable ground for belief
20
New cards
punishment
any penalty provided by law and imposed by a court
21
New cards
extortion
commonly known as blackmail, is obtaining money or other property from a person by wrongful use of force, feat or the power of office.
22
New cards
false pretenses
one who obtains money or other property by lying about a past or existing fact is guilty of
23
New cards
procedural defenses
a defense based on problems with the way evidence is obtained or the way the accused person is arrested, questioned, tried or punished.
24
New cards
arson
the willful and illegal burning or exploding of a building
25
New cards
plea bargain
agreeing to plead guilty to a less serious crime in exchange for having a more serious charge dropped.
26
New cards
Vicarious criminal liability
the holding of a corporation or one of its officers criminally liable for the actions of one of its employees is referred to as
27
New cards
self defense
the use of force that appears reasonably necessary to prevent death, serious bodily harm, rape, or kidnapping to the person using force.
28
New cards
conspiracy
the agreement between two or more people to commit a crime
29
New cards
contempt of court
action that hinders the administration of justice
30
New cards
defense
a legal position taken by an accused to defeat the charges against him or her
31
New cards
forgery
falsely making or materially altering a writing to defraud another
32
New cards
bribery
unlawful offering or giving anything of value to influence performance of an official in the carrying out of his or her public duties
33
New cards
larseny
commonly known as theft, is the wrongful taking of money or personal property belonging to someone else, with intent to deprive the owner of it.
34
New cards
society
a crime is a punishable offense against
35
New cards
I9
Verify ability to work in the US
36
New cards
W4
Form telling employer how much tax to withhold from your paycheck
37
New cards
W2
Form telling how much tax you paid within a given year
38
New cards
Social Security
(6.2%) Provides a small amount of income to elderly, disabled, and orphaned minors
39
New cards
Medicare
(1.45%) Provides health insurance for everyone over 65 and the disabled
40
New cards
Federal Income Tax
(Variable) What runs the federal government
41
New cards
State Tax
(3.07%) Provides a portion of what it takes to run state programs
42
New cards
Occupational Privilege Tax
$10 - For the right to work in PA
43
New cards
What are some other items that come out of your paycheck?
Retirement, Union Dues, and Medical/Dental/Eye Insurance
44
New cards
Disposable income
money available after taxes and deductions
45
New cards
Unearned income
income you didn’t earn
46
New cards
Earned income
money you earned by working
47
New cards
Gross Pay
Amount earned before taxes
48
New cards
Net Pay
amount earned after taxes
49
New cards
Primary purpose of a checking account
pay bills
50
New cards
How to access money in a checking account
ATM, checks, debit
51
New cards
how much interest do you earn on a checking account
little to none
52
New cards
primary purpose of a savings account
to save money or for larger purchases in the future
53
New cards
what type of interest is earned in a savings account
very low interest
54
New cards
2 types of credit
loans, credit card
55
New cards
primary purpose of credit
to get something you may not be able to afford otherwise
56
New cards
How to pay for a less amount of interest
select a mortgage with a shorter repayment period, higher monthly payment, find lower interest rates
57
New cards
principal
the amount you borrow
58
New cards
interest
the amount you get charged for borrrowing the money
59
New cards
P2P
Peer to Peer, a way to send money to friends. The person receiving the money may get up to a 3% vendor fee.
60
New cards
Impact of social media on decision making
we buy things because we see what everyone else has
61
New cards
one of the primary reasons of poor decision making in debt
being too emotional
62
New cards
emotional or logical decisions?
logical decisions
63
New cards
loss aversion
buying something because you are afraid you will be disappointed later
64
New cards
rose tinted glasses
buying something because you’ll think it’ll make you do better at whatever it is you’re doing.
65
New cards
FOMO
fear of missing out
66
New cards
50/30/20 rule
Necessities 50%, Savings 20%, Wants 30%
67
New cards
series discount
when there are multiple discounts
68
New cards
sales tax
6% in the state of PA
69
New cards
gratuity
tip (we usually pay 18%-20%)
70
New cards
Unit Price
the price per unit of a product. It’s used to determine what the best value is.
71
New cards
Associates Degree
**a two-year degree earned at a community college**
72
New cards
Bachelor’s Degree
**A four-year degree earned at college/university**
73
New cards
Master’s Degree
**A degree beyond bachelor’s, usually +36-40 credits**
74
New cards
Doctorate’s Degree
**The highest degree that could be earned, requiring extensive research and additional credits.**
75
New cards
Technical Academic
**A career pathway requiring specialized training at a vocational-technical HS and a 2-year technical/trade school.**
76
New cards
Technical Academic
**A career/pathway requiring four or more years of education at a college or university**
77
New cards
Post - secondary school
**An educational program beyond a high school degree**
78
New cards
Technical / trade school
**An educational program specializing in a particular occupation without taking the humanities classes.**
79
New cards
Community / junior college
**An educational institution specializing in a two-year degree or certificate. (Associate’s degree, 2 yrs.)**
80
New cards
College / university
**An educational institution specializing in a Bachelors of Science or Arts, Master's or Doctorate’s degree.**
81
New cards
Job
an employment position obtained to earn money
82
New cards
goal
something you want to accomplish
83
New cards
lifestyle
the way a person lives their life
84
New cards
trade
an occupation requiring a specific skill
85
New cards
career
the occupation you plan on pursuing the rest of your life where you use your skills, abilities, and training.
86
New cards
occupation
the list of any types of career/job/trade you may choose from
87
New cards
opportunity cost
loss based on choosing something else
88
New cards
ability
something you are capable of doing
89
New cards
value
something that is important to someone
90
New cards
interest
something you enjoy doing
91
New cards
trait
personality or characteristic
92
New cards
hobby
something that someone pursues outside of one’s occupation.
93
New cards
Hypothetical
**Used to assess problem-solving skills, reply speed is assessed. (What would you do if someone broke a jar of pickles)**
94
New cards
Close-ended
**Usually a yes or no question and is asked to get a specific piece of info.**
95
New cards
Behavioral
**used to check the behaviors of candidates. The purpose is to determine what a candidate will do by knowing what they did in a similar situation. (When was a time you were stressed out and what did you do to calm yourself down?)**
96
New cards
Leading
**They are assumptive. Their purpose is to confirm info and allow you to expand. (So, you have a lot of experience in the customer service field, don’t you?)**
97
New cards
Multi-barreled
**They check your reasoning skills and the questions are linked in such ways that what seems to be one question is actually more than one question about the topic.**