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Four categories of consumer products
Convenience,Shopping, Specialty, Unsought
Products with basically similar characteristics, usually low priced with desired features
Homogenous
Describe and give an example of a convenience product
Inexpensive items that requires little shopping effort - done regularly with little planning - wide distribution may use vending machines - ex. Gum, soda, toilet paper etc.
Shopping Products
More expensive than convenience products, found in fewer stores, shoppers often compare brands, styles, price, and lifestyle, either Homogenous or Heterogenous
Shopping products with essentially different prices, qualities and features where “finding the best brand for me?” Is a deciding factor are called?
Heterogeneous
Products such as burial plots, insurance and items that people don’t care to spend a lot of money on requiring a bigger effort on the part of the salesperson
Unsought Products
Characteristics of specialty products
Customers will not accept a substitute product, product maintains its exclusive image by creating selective, status-conscious image, distribution is often limited, Brand names and quality are important
Product item
a specific version of the product that can be designated as a distinct offering among the organization's products.
Product line
a group of closely related product items is call a product line
Product mix
All the products sold. Each item may require a separate mkt strategy
Purpose of branding
consumers must be able to distinguish one product from another
Brand
a name, term, symbol, design, or combination thereof that identifies a seller’s products and differentiates them from the competitors' products
Brand Name
Part of the brand that can be spoken, including letters
Brand Mark
The element of the brand that cannot be spoken
three main purposes of branding? Which one is the most important?
Product identification (most important), repeat Sales, new-product identification
Brand Equity
The value of a company or a brand
Global brand
obtains ⅓ of its earnings outside of its home country, is recognizable outside its home base of customers, has publicly available marketing and financial data
Brand loyalty
A consistent preference for one brand over all other. Brand identity is essential in developing brand loyalty
What branding decisions must be made by the marketing team?
Manufacturer’’s Brand vs. Private Brand, Individual Brands vs. Family Brands
Captive brand
3rd party brand which carries no evidence of the store’’s affiliation
Co-branding
placing two or more brand names on a product or its packaging
Ingredient branding
identifies the brand that makes up the product
Cooperative branding
Two brands receive equal treatment in terms of advertising, borrowing from each other's brand
Trademark and Service Marks
exclusive right to use a brand or part of a brand
three functions of packaging
Containing and Protecting the product, promoting the product (differentiates it from the competition), facilitating storage (use and convenience, easy to ship/ store)
Persuasive labeling
Focuses on a promotional theme or logo and consumer information is secondary.
Informational labeling
designed to help consumers make proper product selections and lower cognitive dissonance after the purchase. Many laws governing the information that must be on the packaging such as low fat, low sodium, low carb, low calorie
Greenwashing
When a product or company attempts to give the impression of environmental friendliness whether or not it is environmentally friendly
UPC codes (1974)
on the label, is used to print info on receipts, control inventory and track sales