Crisis Com Final

management denial

the biggest obstacle to crisis management

dave calohm

ceo of boeing, took responsibility, emotional response

dennis muilenburg

ceo of boeing during 2018, got bad PR advice, bad apology

Dr. Dao

united airlines, got removed from plane, got blamed

Oscar Munoz

ceo of united, finger pointed

Caleb Schawb

died on waterslide

Jeff Henry

owner of Schlitterbahn

James Burke

Ceo of J&J during tylanol crisis

Takezo Takada

founder of Takata airbags

Shirley Singleton

CEO of Edgewater technology

Michael McDermott

gunman at Edgewater

Larry Smith

hired to help with Edgewater crisis

Anna Ayala

finger in chili at Wendys

Bob Iger

Disney CEO, respected, humanized crisis

Paul Kruse

Former CEO of Blue Bell

Terry Shalts and Jerald Bland

employee that spoke up against Blue Bell

Kevin Johnson

CEO of Starbucks

Rashon Nelson and Donte Robinson

at starbucks, racial discrimination

Alan Shaw

CEO of Northfolk Southern railroad, did not go to scene of crisis

Jaquline Fox

ovarian cancer from J&J talcum based baby powder

Brockovich

uncovered Pacific gas & Electric company Hinkley CA wastewater contamination

Tony Hayword

BP chief exec, perceived as selfish

Joesph Hazelwood

captain of Exxon Valdez

Marc Grossman

spokesman for Hilton Nevada Corp

John Fitzgerald

president of Hilton

Samuel Bayden

researcher for State Farm Insurance, figured out tire malfunctions in reference to Ford and Firestone

pack journalism

at one time, a lot of journalists wanting info or a response because of an incident or crisis

instant experts

not associated with business, but interviewed- all of the sudden very knowledgeable about crisis

public trust

by virtue of your public office, you are expected and trusted to do the right thing

recall creep

slow recall of a particular product

slow bleed

cascading crisis, every incident gets publicity

Takata Airbags

GREED, airbags had metal shards, falsifying seat belt safety test data

Edgewater Tech

employee came in and killed 7 people, took care of employees

Tylanol

did it right, put the public first, recall products and made them safer, looked like the victim

Kingston Steam Plant

coal ash spill, containment pond gave away, TVA, transferred sludge to Perry County

Camp Fire

fire in Sierra Nevada cause of poorly maintained electric transmission line failed, PG&E

Hinkley

chromium tainted wastewater, PG&E tried to cover it up

Exxon Valdez

oil tanker that ran aground in Prince Williams Sound Alaska, in denial

Deepwater Horizon

oil spill, exposition on oil rig, failsafe malfunctioned

Tailhook

las vegas hilton

Firestone Vs Ford

firestone tires kept failing, neglect and greed

flint water

changed water supply from Lake to Flint river, trust was a big issue