7/15 ZTasks

R&O specific study. For use in IW52 Notifications

Z100

Return As-Is When the customer wants the unit returned without work being done (OMS/CSS task)

Z104

Exchange Available / Offer exchange Site Request for OMS to offer the customer an exchange unit

Z106

Order review and completion / PO review Used to confirm order entry to customer

Z107

Order Information required / Created SO This is when we may be awaiting shipping instructions / carrier account / carrier info. Also can be used for PO pull down from portals

Z109

Initial / Internal Evaluation Required Not a CSR Task to action

Z113

Finding Required / Report Used to get breakdown for repairs

Z114

Pricing Review Required - To price repairs and create the quote

Z115

Pricing Review Required

Z122

Scrap on Site - Used when the customer requests the unit to be scrapped by site. No return of unit

Z126

Exchange Approved - When customer approves the exchange to be provided (OMS/CSS task)

Z127

Exchange Rejected Denied - When customer does not want an exchange for their unit (OMS/CSS task)

Z128

Ready to release - OMS task after actions are completed

Z129

OK to Proceed - Quote approvals completed, all other customer action completed after induction

Z130

Shop Findings Completed - Entered by shop after teardown of unit

Z135

Escalated to CSR - OMS/CSR action for all customer information / actions needed

Z136

Customer follow up required // Quote Approval Request

Z141

Shop Action Required - CSS / OMS ask for site inquiry

Z145

Internal Hold - Used at shop level. No actions on OMS / CSS

Z146

Customer Follow up - Z135 is closed by OMS and issued showing they are working the issue

Z157

Internal Master Data Required - Shop task. No actions on the OMS / CSS

Z100

It signifies 'Return As-Is', used when the customer wants the unit returned without work being done, and it is an OMS/CSS task.

What is the meaning of Z104?

It means 'Exchange Available / Offer exchange', indicating a Site Request for OMS to offer the customer an exchange unit.

When is Z106 used?

This code is used for 'Order review and completion / PO review' to confirm order entry to the customer.

What does Z107 indicate?

This code indicates 'Order Information required / Created SO', meaning shipping instructions, carrier account, or carrier info may be awaited. It can also be used for PO pull-down from portals.

What is the purpose of Z109?

This code signifies 'Initial / Internal Evaluation Required' and is not a CSR task to action.

What is Z113 used for?

'Finding Required / Report', is used to get a breakdown for repairs.

What action is associated with Z114?

This code signifies 'Pricing Review Required', which means to price repairs and create the quote.

What does Z115 indicate?

This code indicates 'Estimate Review Required’

When is Z122 applied?

'Scrap on Site', is used when the customer requests the unit to be scrapped by the site and no return of the unit is required.

What does Z126 mean?

This code means 'Exchange Approved', which occurs when the customer approves the exchange to be provided (an OMS/CSS task).

What is indicated by Z127?

This code indicates 'Exchange Rejected Denied', used when the customer does not want an exchange for their unit (an OMS/CSS task).

What task is described by Z128?

This code describes 'Ready to release', an OMS task after actions are completed.

When is Z129 applied?

'OK to Proceed', is applied when quote approvals are completed and all other customer actions are completed after induction.

Who enters Z130 and when?

'Shop Findings Completed', is entered by the shop after the teardown of a unit.

Z135

This code means 'Escalated to CSR', which is an OMS/CSR action for all customer information or actions needed.

When is Z136 used?

"Customer follow up Required" is used when something is needed from the customer by site request

What does Z141 indicate?

Shop Action required - Site Inquiry

Z145

'Internal Hold', is used at the shop level and implies no actions are needed on OMS/CSS.

Z146

'Customer Follow up', is triggered when Z135 is closed by OMS and issued, showing they are working the issue.

What is the nature of Z157?

'Internal Master Data Required', is a shop task with no actions on the OMS/CSS.

Z150

Warranty decision required

What ZTask would be used when a warranty decision is required?

Z150

Why would you use Z151 for?

To follow up on payment for a prepayment order

How would you close a Z151 task?

Follow up for payment information within SAP

Why would you use a Z116 task?

If a Warranty Review is Required

What does a Z116 task indicate?

A Warranty Review is Required