John P Kotter's 'eight steps to successful change'

1. Increase urgency

inspire people to move, make objectives real and relevant.

2. Build the guiding team

get the right people in place with the right emotional commitment, and the right mix of skills and levels.

3. Get the vision right

get the team to establish a simple vision and strategy, focus on emotional and creative aspects necessary to drive service and efficiency.

4. Communicate for buy-in -

Involve as many people as possible, communicate the essentials, simply, and to appeal and respond to people's needs. De-clutter communications - make technology work for you rather than against.

5. Empower action -

Remove obstacles, enable constructive feedback and lots of support from leaders - reward and recognise progress and achievements.

6. Create short-term wins

Set aims that are easy to achieve - in bite-size chunks. Manageable numbers of initiatives. Finish current stages before starting new ones.

7. Don't let up -

Foster and encourage determination and persistence - ongoing change - encourage ongoing progress reporting - highlight achieved and future milestones.

8. Make change stick -

Reinforce the value of successful change via recruitment, promotion, new change leaders. Weave change into culture.