Waffle House Test Questions

How many hours of notice should an Associate give the manager on duty (no texting) if they know they are going to be absent?

Six hours.

What is an Associate required to do if there is a shortage in the cash register at the end of a shift?

Complete a cash register shortage form.

What is the proper abbreviation for a regular bowl of chili?

T.

Which of the following is a benefit of the table numbering system?

Table numbering allows for faster table turn times, greater teamwork, and higher customer satisfaction.

What type of jewelry is allowed?

Plain band ring.

When should the prices be written on the guest check?

As the order is being taken.

How'd you notate "on the side" for eggs & omelets?

Circle the abbreviation for the item that is"on the side" on the ticket.

How would an order be called if four customers all ordered cheeseburgers?

Quarter cheese on 4.

How would you call the following order for 4 customers? One would like a T-bone Dinner cooked rare, the other three would like hamburgers deluxe, one of them a cheeseburger.

T-bone Dinner rare, Quarter deluxe on 3, make one cheese.

What is the term for two eggs in our call-in system?

Order.

What does "peppered" mean?

Jalapeno peppers.

When an item is "topped" which of the following occurs?

Salesperson places chili on the item.

What differentiates a steak and eggs meal from other egg meals?

Steak and eggs meals are automatically served with hashbrowns instead of grits.

Which of the following abbreviations is used for mushrooms in an omelet?

M

What should you do if you see sexual harassment occurring in your unit.

Call the associate hotline.

When should you use the hashbrown row on the guest check?

To clarify how hashbrowns are made every time they are ordered.

What should you do when you call in orders?

Stand on the mark and call in clearly and slowly.

What type of fingernail polish is acceptable as part of our uniform code?

No polish of any type is allowed.

Where can a corrective action be noted?

On the back of your ticket book.

When should you wash your hands?

At least every 15 minutes.

The 10 Steps of Customer Service:

1. Friendly Greeting
2. Beat to Seat
3. Suggestive sell
4. Write Order
5. Call out Order
6. Wait for Call back
7. Anticipate Customers needs
8. Deliver hot Food
9. Follow Up
10. Collect payment @ Register

Five Service Priorities:

1. Friendly greeting by name whenever possible.
2. Deliver hot food.
3. Take payment @ the register
4. Take current customers order
5. Set up silverware & present menu to new customers