Principles of Management: Communication & Interpersonal Skills

Flashcards cover key concepts of communication processes, barriers to effective communication, the role of nonverbal cues, and the impact of technology on managerial communication.

What is the definition of communication?

A transfer of understanding and meaning from one person to another.

What are the seven parts of the communication process?

(1) Sender, (2) Encoding, (3) Message, (4) Channel, (5) Decoding, (6) Receiver, (7) Feedback.

What does encoding refer to in the communication process?

Converting a message into symbolic form, including the thoughts translation into a format transferable to the receiver.

What is the role of the channel in communication?

The medium by which a message travels.

What is feedback in the context of communication?

Checking to see how successfully a message has been transferred.

How can nonverbal cues affect communication?

They communicate significant portions of the message, often ranging from 65 to 90 percent in face-to-face conversations.

What is the difference between written and verbal communication?

Written communication is tangible and more permanent, while verbal communication allows for immediate feedback.

Define filtering as a barrier to effective communication.

Deliberately manipulating information to make it appear more favorable to the receiver.

What is information overload in communication?

When the amount of information exceeds one’s processing capacity.

What is the significance of active listening?

Listening for full meaning without making premature judgments or interpretations.

How does technology impact managerial communication?

It increases the ability to monitor performance, enhances decision making, and provides greater accessibility to coworkers.

What are some examples of networked communication capabilities?

E-mail, instant messaging, voice mail systems, fax machines, videoconferencing, organizational intranet, and organizational extranet.