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discourse
any spoken or written language that is longer than a sentence
utterance
a stretch of spoken language which is often preceded with silence or a change of speaker; an alternative to a sentence in conversation analysis
turn-taking
cooperative conversation with participants taking turns
adjacency pairs
dialogue that follows a set pattern (statement and response)
holding the floor
speaking until you have finished what you wish to say or until someone interrupts you
repairing
correcting themselves or using phrases to acknowledge their mistake
topic shift
the point at which speakers move from one topic to another - conversations is dynamic and spontaneous
phatic communication
polite 'ice breakers' we use when greeting people in order to initiate a conversation
voiced pauses
the "ums" and "ers" and "you knows" used when we can't express exactly what we want to say; fillers
false starts
starting again to correct yourself using phrases like "i mean to say", "i should have mentioned"
repetition
deliberately repeat for emphasis or unintentionally to gain thinking time in order to continue the conversation
overlaps and interruptions
participants cut in before their turn
hedges/vague language
strategy used when you want to avoid coming to the point or saying things directly - "kind of", "you know what i mean", "basically"
modality
conversational strategy which allows us to introduce different options and compromises for negotiation - "perhaps", "probably", "may", "might", "could", "normally", "should"
ellipsis
omission or slurring of syllables - "gonna", "wanna"
transactional language
discourse to get things done and with a specific purpose
back-channel
a noise, gesture, expression or word used by a listener to indicate that he or she is paying attention to a speaker
discourse markers
words or phrases which mark boundaries between one bit of conversation and another - "so", "right", "i see", "well", "then", "fine"
non-standard features and forms
often used where a speaker struggles to phrase utterances clearly; unfinished utterances
tag questions
a question added onto the end of declarative statement to engage and elicit a response from the listener
deixis
words which locate the conversation in a particular space or context which non-participant would not be able to make sense of
fixed expressions
routine and patterned utterances that are usually known to whom we speak and so they have an important function of maintaining a shared understanding of the culture around us
vague expressions
operate to soften authoritative requests and to maintain greater engagement between speakers - "sort of", "kind of", "or something"
cooperative principle
the principle that speakers usually mean what they say and that hearers accept this in trying to work out the meaning
Grice's maxims
guideline principles which are generally adopted in conversation
maxims of quantity
1. make your contribution to the conversation as informative as necessary
2. do not make your contribution to the conversation more informative than necessary
maxims of quality
1. do not say what you believe to be false.
2. do not say that for which you lack adequate evidence.
maxims of manner
1. avoid obscurity of expression
2. avoid ambiguity
3. be brief
4. be orderly
maxim of relation
be relevant
conversational face
the image that a person has of themselves as a conversationalist; speaker's sense of his or her own linguistic image and worth
positive politeness
strategies intended to minimize the threat to the hearer's self-esteem; being complimentary to the person they are speaking to before starting a potentially face-threatening act
face-threatening act
acts or words which appear to threaten the self-esteem of a speaker in conversation
negative politeness
strategies intended to avoid giving offense by showing deference; mitigate a request or situation which they wish to impose - "i'm terribly sorry but..", "could you perhaps..", "would you mind.."
phonetics
study of speech sounds
micropause
a very short pause to take breath
tone units
the natural phrases of speech, usually separated by a micropause
paralinguistic features
add to the total meaning of the total discourse, even if the speakers are not consciously aware of them
tone
emotion associated with the utterance
pitch
level of voice production, whether high or low
volume
level of voice production, whether loud or soft
speed
pace at which someone speaks and is related to the circumstances of the social interaction
vocal expressions
giggling, sighing, tutting, oohing
pauses
meaningful in any conversation; indicating unease and tension or when someone is thinking about what to say