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group decision-making
occurs when two or more individuals interact to analtze info, discuss options, and reach a collective decision
ex. committees, juries, teams
- more info and perspectives
-better problem analysis
-greater acceptance and commitment
- creativity and innovation
advantages of group decision making
more info and perspectives
members contribute diverse knowledge, skills, and experience
better problem analysis
errors are more likely to be detected through discussion and debate
greater acceptance and commitment
people are more likely to support decisions they helped make
creativity and innovation
brainstorming can generate more and better ideas than individuals alone
- time consuming
- group think
- social loafing
- dominance of strong personalities
disadvantages of group decision-making
time-consuming
reaching consensus can take longer than individual decisions
groupthink
desire for harmony leads to poor decisions and suppression of dissert
social loafing
some members exert less effort, relying on others
ringelmann effect
dominance of strong personalities
assertive or high-status members may overpower others
- brainstorming
- nominal group technique
- delphi technique
- debil's advocate
techniques to improve group decisions
conflict
occurs when the actions, goals, or interests of individuals or groups are incompatible
intrapersonal conflict
conflict within an individual
(ex. choosing between two careers)
interpersonal conflict
conflict between individuals (Ex. disagreement between coworkers)
intergroup conflict
conflict between groups (ex. rivalry between teams or communities)
- competition for scarce resources
- differences in values, beliefs, or goals
- poor communication
- misinterpretation and stereotypes
- power and status differences
causes of conflict
negativ effects and positive effects (when managed well)
effects of conflict
negative effects of conflict
- stress, hostility, breakdown of relationships
- reduced productivity and poor decision-making
positive effects of conflict
(when managed well)
- clarifies problems
- encourages critical thinking
- leads to better solutions
cooperation
occurs when individuals or groups work together to achieve shared goals
- mutual trust
- open communication
- shared responsibility
- coordination of efforts
characteristics of cooperation
- improved group performance
- stronger relationships
- increased motivation
- higher group morale
benefits of cooperation
- realistic conflict theory
- social identity theory
- game theory
theoretical explanations of conflict and cooperation
realistic conflict theory
MUZAFER SHERIF
- conflict arises when groups compete for limited or scarce resources
- intergroup conflict
- shared or superordinate goals = reduced conflict and increased cooperation
(ex. two groups competing for the same job opportunities may develop hostility, but cooperation increases when they must work together to achieve a common goal)
social identity theory
HENRI TAJFEL and JOHN TURNER
- conflict as a result of in-group favoritism and out-group discrimination
- individuals derive self-esteem from group membership
favoring one's own grp leads to bias and conflict toward other groups
-conflict can occur even without competition for resource
(Ex. students favoring their own school or group and showing prejudice against others)
game theory
JOHN VON NEUMANN and OSKAR MORGENSTERN
- analyzes decision-making in situations where outcomes depend on the choices of others. it explains both cooperation and conflict
- individuals act based on self-interest
- lack of trust often leads to non-cooperation
key model: the prisoner's dilemma game
prisoner's dilemma shows:
- cooperation benefits everyone
- fear of being exploited leads to defection
- results in conflict, even when cooperation is the better option
it is a game theory model that explains how individuals may choose competition over cooperation even when cooperation would benefit all
merrill flood
melvin dresher (1950, at the RAND corporation)
prisoner's dilemma was formulated by?
albert w. tucker
the store and name "prisoner's dilemma" were later popularized by ______ who framed it in the prsion-confession scenario
- rational self-interest leads each prisoner to confess
- this results in a worse outcome for both, compared to mutual cooperation
why is the prisoner's dilemma important?
- why conflict can occur even when cooperation is beneficial
- lack of trust in social situations
- decision-making under uncertainty
- intergroup and interpersonal conflict
the prisoner's dilemma explains:
- cooperation vs competition
- trust
- mutual interdependence
- fear of exploitation
key concepts related to prisoner's dilemma
- communication and negotiation
- mediation
- superordinate goals
-building empathy and trust
- fair distribution of resources
managing conflict and promoting cooperation
group performance
the quality and effectiveness of a group's output when members work collectively
group size
small grps - better coordination
large groups- more resources but more coordination problems
group composition
diversity in skills, knowledge, and perspectives improve performance
group roles
clear roles increase efficiency and reduce conflict
leadership
effective leadership improves direction, motivation, and coordination
communication
open and clear communication enhance decision-making and performance
group productivity
refers to the amount of output produced by a group in a given time
- motivation
- coordination
- cohesiveness
- norms
factors influencing productivity
motivation
high ____ increases effort and output
coordination
poor ____ reduces productivity despite high individual ability
cohesiveness
- moderate ____ improves productivity
- excessive cohesiveness may lead to groupthinl
norms
performance-oriented ____ increase productivity
- social facilitation
- social loafing
- synergy
- coordination loss
common group effects
social facilitation
presence of other improves performance on simple or well learned tasks
impairs performance on complex or new tasks (Zajonc)
synergy
group output is greater than the sum of individual efforts
coordination loss
productivity decreases due to poor organization and communication
superordinate goals
shared goals
- set clear goals
- assign specific roles
- encourage individual accountability
- improve communication
- provide feedback and incentives
improving grp performance and productivity