Thẻ ghi nhớ: UNIT 3: TRAVEL AND TOURISM ORGANISATIONS | Quizlet

Travel agents

Sell travel products and services from other tourism organisations, including ancillary services. A travel agent books flights and a hotel for a family.

Tour operators

Organise domestic and international package holidays. A company creates a 5-day Singapore tour with flights and hotel.

Ancillary services

Additional support services for travellers. Bike rental or a city guide.

Tour components

Elements that make up a tour package. Transport, hotel, meals, and attraction tickets.

All-inclusive packages

One product covering travel, accommodation, and all meals. A beach resort holiday with unlimited food and drinks.

Mass market packages

Standardised holidays sold in large quantities. A widely sold summer beach package online.

Dynamic packages

Packages created from components chosen by customers. Selecting flight, hotel, and car rental on a booking app.

Serviced apartments

Self-catering units with hotel-style services. A business traveller books an apartment with daily cleaning.

Occupancy rate

Percentage of rooms or spaces occupied. A hotel reaches 90 percent occupancy in July.

Natural attractions

Nature-based sites attracting tourists. Beaches, mountains, waterfalls.

Built attractions

Human-made attractions. Theme parks, museums, historic buildings.

Currency exchange

Changing money into the local currency. Exchanging USD to JPY at an airport counter.

Interdependencies

Organisations rely on each other to deliver services. Airlines rely on hotels for packages; hotels rely on airlines for customers.

Interrelationships

Organisations choose to cooperate for mutual benefit. A hotel partners with a theme park for discount tickets.

Short-haul flights

Flights under three hours. Bangkok to Ho Chi Minh City.

Charter flights

Flights hired under contract. A company charters a plane for employees.

Water taxis

Small boats used for water transport. A water taxi ride on Sydney Harbour.

Gondolas

Traditional narrow boats used on water. A gondola ride in Venice.

Mass rapid transit (MRT)

Underground or metro rail systems. Tourists use Singapore's MRT to visit attractions.

Emissions

Pollutant gases released by transport. Long-haul flights produce high CO₂ emissions.

Low-emission transport

Transport that reduces air pollution. Electric buses or hybrid taxis.

Integrated transport system

Fast movement using different transport modes. One card for bus, MRT, and tram.

Sustainable transport

Designed to reduce pollution and protect the environment. A public bike-sharing network.

Carbon-neutral

Net-zero carbon emissions. High-speed rail powered by renewable energy.

Hub airport

Airports with many international routes. Passengers transit through Dubai International Airport.

Gateway airport

Airports serving domestic routes. Da Nang Airport connects to Hanoi and Ho Chi Minh City.

Source links

Fast airport-to-city connections. An express airport train to downtown.

Integrated rapid transit systems

High-speed, connected transport networks. Switching from airport rail to city metro inside one station.

Contactless payments

Payments made without touching the device. Using Apple Pay to buy a bus ticket.

Share riding

Car-sharing or minibus services. Booking a shared ride on GrabShare or UberPool.

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