Communication and Collaboration in Professional Nursing Ch.12

These flashcards cover key concepts related to nursing communication and the importance of self-awareness in building effective nurse-client relationships.

Orientation phase of nurse-client relationship

Promise to find answers to the client’s questions.

Self-awareness

The ability to understand one's own emotions, thoughts, and motivations, which is essential for effective nursing practice.

Threatens the development of self-awareness

Disregard tensions and anxieties

Therapeutic use of self

Engaging with clients in a way that conveys acceptance and understanding, contributing positively to the nurse-client relationship.

Nonverbal communication

Communication without words, such as maintaining eye contact or using body language to convey messages.

Active listening

The practice of fully concentrating, understanding, responding, and remembering what the client says, demonstrated by having an open posture and not interrupting.

Stereotypes

Simplistic and distorted images or beliefs about a group of people, which can negatively affect interpersonal relationships.

Somatic language

Non-verbal expression of feelings and needs, such as crying in infants, which conveys important information to caregivers.

Verbal Communication

Speaking politely to the client

Communicating Electronically

Adopt a courteous tone