Business Communication Essentials

These flashcards cover key concepts from the lecture on business communication essentials.

Effective Speaking

Ensures a message is clearly heard and acted upon by the audience.

Core Elements of Effective Speaking

Include what you say (content and message) and how you say it (delivery and presentation).

Vocal Delivery

Refers to aspects such as pace, volume, tone, and clarity in speaking.

Non-Verbal Cues

Includes body language, eye contact, facial expressions, and how they enhance the message.

Sender

The source of the message in the communication process.

Channel

The medium through which the message travels, such as spoken word or email.

Intrapersonal Communication

Talking to oneself for decision-making and reflection.

Strategic Communication

A process involving defining outcomes, understanding the audience, and designing communications.

Types of Communication (Based on People)

Includes intrapersonal, interpersonal, dyad, small group, group, public, and mass communication.

Sole Proprietorship

A business owned by one person, easy and inexpensive to set up.

The 7 Cs of Effective Written Communication

Clarity, Conciseness, Concreteness, Correctness, Consideration, Completeness, and Courtesy.

Office Memo

An internal written document used to communicate within an organization.

Feedback

The receiver's response to the message, indicating understanding.

Noise

Anything that interferes with the communication process.

Partnership

A business owned by two or more persons who share capital and divide profits.

Corporation

A business with a separate legal identity from its owners, represented by shares of stock.

Service Business

Provides intangible products like skills or expertise in exchange for fees.

Merchandising Business

Buys products wholesale and sells them at retail prices for profit.

Management

Coordinates organizational activities to achieve objectives.

Customers

Individuals or businesses who purchase goods or services.

Development Communication

Integration of strategic communication in development projects for social transformation.