Mod G FInal Review

After receiving the message from the ____, the receiver sends feedback to the source.

source

A friendly but professional approach, a pleasant greeting, and a smile are ____ skills that help a patient feel relaxed.

interpersonal

____ is anything that distorts the message in any way or interferes with the communication process.

Noise

____ involves including some positive aspect, even when delivering bad news.

Positive communication

One example of positive communication is asking patients to ____ to make sure they understand.

repeat your instructions

Try to be ____ of your coworkers. If a coworker is having a bad day, offer to help, or to run out and get her lunch if she is too busy to go out.

supportive

The appropriate way to store chemicals, drugs, and solutions is to line cabinets with ____ shelf paper in a cool, dark place.

plastic-coated

Store the oldest items in the ____ and newer items in the back, and discard any item that is past its expiration date.

front

Staples and rubber bands are examples of ____ supplies.

incidental

Color-coded, removable self-adhesive flags on inventory cards can indicate ____

"Need to Order" or "On Order."

A ____ is a computer used as a centralized storage location for shared information.

server

____ are microscopic hair-like projections from the mucous membrane. As mucus traps dust and other foreign particles, the cilia push the mucus toward the pharynx, where it is swallowed.

Cilia

The nasal cavity is divided into a left and right portion by the ____

nasal septum.

The ____ are located at the ends of the bronchioles.

alveoli

During expiration, the diaphragm ____, decreasing the amount of space in the thoracic cavity and raising the air pressure in the lungs to above atmospheric pressure.

relaxes