BPM 4 Lean Six Sigma Exam Summary

Flashcards summarizing key concepts and terms from Lean Six Sigma exam prep.

Lean Six Sigma is an integrated approach that combines two powerful process improvement methodologies: and .

Lean and Six Sigma.

The focus of Lean is on __, while Six Sigma focuses on __.

reducing waste; reducing variation.

The DMAIC framework stands for Define, Measure, Analyze, __, ___.

Improve; Control.

A well-defined problem statement should be short, __, and pinpoint the 'pain' of the problem.

quantifiable.

In Root Cause Analysis, the key difference between addressing symptoms versus root causes is that treating symptoms provides relief while addressing root causes leads to solutions.

temporary; permanent.

The __ diagram helps identify and organize the causes of a problem.

Cause and Effect (Fishbone).

The purpose of a __ Matrix is to prioritize potential causes based on their impact and effort required to address them.

Prioritization.

A Standard Operating Procedure (SOP) is essential in the Control phase to ensure __ are sustained over time.

improvements.

In Lean principles, Waste (Muda) refers to any activity that consumes resources but creates __ for the customer.

no value.

In Lean Six Sigma, __ is a technique used to reduce the time it takes to change from producing one product to another.

Quick Changeover (SMED).

The Kano Model classifies product attributes into four categories: Must-Be, Performance, Delighters, and __ attributes.

Indifferent.

A __ system is a production control method where work is initiated in response to customer demand or a signal from a downstream process.

Pull.

The __ is a visual signaling system used to trigger action in a pull system.

Kanban.

The main benefit of __ is increased operational flexibility due to workers being trained to perform multiple tasks.

multi-skilling.

Dashboards in the Control phase provide a visual representation of __ performance indicators.

key.

The __ phase of DMAIC is focused on maintaining process improvements and preventing regression.

Control.

The main goal of Lean is to minimize lead time by eliminating __, while enhancing quality and reducing costs.

waste.