chp 3: critical thinking & problem solving

critical thinking & problem solving defined

carefully assessing a situation or problem & strategically considering all options before making a decision

step 1: be aware

be aware that there is a situation to assess

step 2: know your priorities & plan ahead

proactive planning

proactive planning steps 

goals/expectations, completion date, break up work, build a good timeline, stick to your timeline 

reactive planning

think about what or who drives your priorities (who, what/when, where/how why)

step 3: set appropriate boundaries

use emotional intelligence to focus on your priority tasks

recognize

acknowledge, don’t ignore someone’s request

empathize 

be curious & empathetic 

explain

briefly explain why tasks will be completed at a later time

end date

state when task will be completed

step 4: keep track of projects & work tasks

post it notes, whiteboard, desk calendar, ect

step 5: close the loop

follow up email/ call client

questions you need to ask to determine how best to close the loop

stakes, audience needs, communication medium, legal

5 ways to close the loop on a work task

file legal or tax documents, report financial #s, highlight positive outcomes, explain negative outcomes, say thank you