Root Cause Analysis (RCA)

Once you’ve mitigated issues and are on the path to recovery, organizations typically perform a root cause analysis (RCA)

This process focuses on identifying the underlying cause for an issue or compromise, identifying how to fix the problems that allowed the event or incident to occur, and ensuring that any systemic issues that led to the problem are also addressed

Five whys

which asks why multiple times to get to the underlying reason for an event or issue

Event analysis

which examines each event and determines if it’s the root cause or occurred because the root cause

Diagramming

cause and effect is used to help determine whether each event was a cause or an effect. Fishbone diagrams are often used for this purpose