Studied by 39 peopleMind reading, rehearsing, filtering, daydreaming, advising, judging, and condescending.
What are the 7 listening blocks?
Mind reading
thinking you already know what someone is thinking and saying without listening to them.
Filtering
selective listening/ hearing only what you want to hear.
Advising
giving unsolicited suggestions or solutions
Judging
analyzing, critiquing, and contesting what the speaker is saying
Condescending
trying to "one up" someone
Passive listening
the habitual and unconscious process of receiving messages (you are on autopilot)
Active listening
the deliberate and conscious process of attending to, understanding, remembering, evaluating, and responding.
Attending
intentionally perceiving and focusing on a message get physical and ready to listen, resist mental distractions, hear the person out.
Understanding
accurately interpreting a message identify the main point, ask questions, paraphrase, empathize
Remembering
being able to retain and recall information later repeat the information, construct mnemonic devices, take notes
Evaluating
process of critically analyzing a message to determine its truthfulness, utility, and trustworthiness. separate facts from inferences, probes for information.
Responding
providing feedback
Syntax
rules combining words to form sentences
Dialect
a unique form of a more general language spoken by a specific culture or co culture
Idiolect
personal symbol system that includes active vocabularies and unique pronunciations, grammar, and syntax.
Nonverbal communication
all the messages we send in ways that transcend spoken or written words
Nonverbal messages
cues we send with our body, voice, space, time, and appearance to communicate
Kinesics
what and how body motions communicate
Gestures
movements of our hands, arms, and fingers to communicate.
Emblems
gestures that substitute entirely for a word or words.
Illustrators
gestures that clarify the verbal message.
Adaptors
unconscious responses to physical or psychological needs.
Eye contact
how and how much we look at others when the communicate.
Posture
how we position and move our body.
Communication
a complex process through which we express, interpret, and coordinate messages with others.
Messages
the verbal utterances, visual images, and nonverbal behaviors used to convey thoughts and feelings.
Feedback
responses that indicate how a message was interpreted.
Canned plan
a "mental library" of scripts each of us draw from to create messages on what worked for others in the past.
Script
an actual text of what to say and do in a specific situation.
Intrapersonal communication
the interactions that occur in a person's mind when he or she is talking with him/herself subconsciously- usually not verbalized.
Interpersonal communication
informal interaction between two people who have identifiable relationships with each other.
Small group communication
three to 20 people who come together for the specific purpose of solving a problem or arriving at a decision.
Public communication
are participant, the speaker delivers a message to a group of more than 20 people.
Mass communication
delivered by individuals and entities through mass media to large segments of the population at the same time.
Language
a system of symbols used by people to communicate.
Lexicon
a collection of words and expressions.
Haptics
what and how touch communicates.
Paralanguage
the voiced part of a spoken message that goes beyond the actual words.
Pitch
highness or lowness of vocal tone
Volume
loudness or softness of vocal tone
Rate
the speed at which a person speaks
Quality
the sound of a person's voice that distinguishes it from others.
Intonation
the variety and inflection in one's voice.
Vocalized pauses
extraneous sounds or words that interrupt fluent speech.
Proxemics
how space and distance communicate.
Personal space
the distance we try to maintain when interacting with others.
Hearing
physiological process.
Listening
the cognitive process of receiving, attending to, constructing meaning from, and responding to messages.
Note
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