COMS 108

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Mind reading, rehearsing, filtering, daydreaming, advising, judging, and condescending.

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Mind reading, rehearsing, filtering, daydreaming, advising, judging, and condescending.

What are the 7 listening blocks?

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Mind reading

thinking you already know what someone is thinking and saying without listening to them.

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Filtering

selective listening/ hearing only what you want to hear.

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Advising

giving unsolicited suggestions or solutions

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Judging

analyzing, critiquing, and contesting what the speaker is saying

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Condescending

trying to "one up" someone

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Passive listening

the habitual and unconscious process of receiving messages (you are on autopilot)

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Active listening

the deliberate and conscious process of attending to, understanding, remembering, evaluating, and responding.

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Attending

intentionally perceiving and focusing on a message get physical and ready to listen, resist mental distractions, hear the person out.

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Understanding

accurately interpreting a message identify the main point, ask questions, paraphrase, empathize

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Remembering

being able to retain and recall information later repeat the information, construct mnemonic devices, take notes

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Evaluating

process of critically analyzing a message to determine its truthfulness, utility, and trustworthiness. separate facts from inferences, probes for information.

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Responding

providing feedback

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Syntax

rules combining words to form sentences

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Dialect

a unique form of a more general language spoken by a specific culture or co culture

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Idiolect

personal symbol system that includes active vocabularies and unique pronunciations, grammar, and syntax.

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Nonverbal communication

all the messages we send in ways that transcend spoken or written words

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Nonverbal messages

cues we send with our body, voice, space, time, and appearance to communicate

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Kinesics

what and how body motions communicate

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Gestures

movements of our hands, arms, and fingers to communicate.

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Emblems

gestures that substitute entirely for a word or words.

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Illustrators

gestures that clarify the verbal message.

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Adaptors

unconscious responses to physical or psychological needs.

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Eye contact

how and how much we look at others when the communicate.

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Posture

how we position and move our body.

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Communication

a complex process through which we express, interpret, and coordinate messages with others.

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Messages

the verbal utterances, visual images, and nonverbal behaviors used to convey thoughts and feelings.

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Feedback

responses that indicate how a message was interpreted.

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Canned plan

a "mental library" of scripts each of us draw from to create messages on what worked for others in the past.

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Script

an actual text of what to say and do in a specific situation.

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Intrapersonal communication

the interactions that occur in a person's mind when he or she is talking with him/herself subconsciously- usually not verbalized.

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Interpersonal communication

informal interaction between two people who have identifiable relationships with each other.

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Small group communication

three to 20 people who come together for the specific purpose of solving a problem or arriving at a decision.

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Public communication

are participant, the speaker delivers a message to a group of more than 20 people.

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Mass communication

delivered by individuals and entities through mass media to large segments of the population at the same time.

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Language

a system of symbols used by people to communicate.

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Lexicon

a collection of words and expressions.

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Haptics

what and how touch communicates.

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Paralanguage

the voiced part of a spoken message that goes beyond the actual words.

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Pitch

highness or lowness of vocal tone

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Volume

loudness or softness of vocal tone

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Rate

the speed at which a person speaks

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Quality

the sound of a person's voice that distinguishes it from others.

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Intonation

the variety and inflection in one's voice.

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Vocalized pauses

extraneous sounds or words that interrupt fluent speech.

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Proxemics

how space and distance communicate.

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Personal space

the distance we try to maintain when interacting with others.

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Hearing

physiological process.

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Listening

the cognitive process of receiving, attending to, constructing meaning from, and responding to messages.

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