TO1 4C: CUSTOMER SERVICE
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17 Terms
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complaint (n) /kəmˈpleɪnt/
lời phàn nàn, khiếu nại
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client (n) /ˈklaɪənt/
khách hàng
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feedback (n) /ˈfiːdbæk/
phản hồi
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commitment (n) /kəˈmɪtmənt/
sự cam kết
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reliability (n) /rɪlaɪəˈbɪləti/
sự đáng tin cậy
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quality (n) /ˈkwɒləti/
chất lượng
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expectation (n) /ˌekspekˈteɪʃn/
sự mong đợi, sự hy vọn
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competitor (n) /kəmˈpetɪtər/
đối thủ cạnh tranh
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guarantee (n, v) /ɡærənˈtiː/
bảo đảm, bảo hành
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replace (v) /rɪˈpleɪs/
thay thế
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satisfied (adj) /ˈsætɪsfaɪd/
hài lòng
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Courteous (adj) /ˈkɜːtiəs/
lịch sự, nhã nhặn
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defective (adj) /dɪˈfektɪv/
bị lỗi
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deal with complaints (v.p) /diːl wɪð kəmˈpleɪnts/
giải quyết khiếu nại
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regain the trust (v.p) /rɪˈɡeɪn ðə trʌst/
giành lại niềm tin
Note 
Flashcards (106)