week 6 hw chapter 12 & 13

Rules of practice for performing a procedure are referred to as

standards.

Which event will most likely negatively affect patient satisfaction with the laboratory?

The patient's breakfast was delayed because the phlebotomist was late in arriving to collect the fasting specimen.

An antibiotic removal device is

a resin found in some blood culture bottles.

Deviations from the standard operating procedure are referred to as

variances.

Developing and implementing ways to make processes and procedures better is the purpose of

process improvement.

Acceptable limits for quality control results are referred to as

parameters.

How much blood should be drawn on a 2-year-old for blood culture?

1.0-2.0 cc

Determining the turnaround time for STAT tests ordered for patients in the emergency department is a function of

quality assurance.

Surveying patient satisfaction with the healthcare delivery system at a facility is an example of

quality management.

The aseptic collection of blood cultures requires that the skin be cleaned with

70%–90% alcohol and then 2% iodine.

Galactosemia results from the body's inability to metabolize

milk sugar.

How should an arterial puncture be transported to the laboratory?

placed into a bag then onto an ice slurry in another bag

Special blood collection procedures for which most phlebotomists are trained include all of these EXCEPT

collection of units from blood bank donors.

A system for evaluating the delivery of a healthcare service, such as specimen collection, is

quality assurance.

Achieving complete correctness or acceptable measures as close as possible to the true value is known as

accuracy.

An ongoing set of activities used to monitor turnaround times is an example of

quality assurance.

An individual's ability to perform a procedure, such as blood collection, is documented in the

competency assessment form.

The most common angle used to make a blood smear is

30 degrees.

What bottle(s) should be collected for blood cultures on a 5-year-old?

5 cc in aerobic bottle

Which of the following procedures would help diagnose an infection caused by a blood parasite?

Blood smear

Educating employees about the use of a new piece of phlebotomy equipment is an example of

training

quality assurance

examining processes to determine if they are functioning correctly

quality control

performing and documenting activities that ensure that specific steps in a process meet acceptable standards.

corrective action

fixing problems that have occurred

preventive action

determining ways to prevent errors from happing in the future.

competency assessment

observing staff performing activities and determining adherence to policies and procedures.

audit

examining records to processes and procedures that were performed and the presence, frequency, and resolution of any errors.

proficiency testing

testing personnel through an external agency such as CAP ( college of american pathologists)

evaluation

determining the acceptability of both outcomes and processes

process improvement

developing and implementing ways to make processes and procedures better

individualized quality control plan (IQCP) by CLIA

permits customizing of current QC plan according to test method and use, environment, and personnel competency while providing equivalent quality testing.

Performing an arterial puncture is a procedure requiring specialized training because arteries

lie close to nerves, which may be accidentally damaged.

Which of the following is a purpose of total quality management?

To design operations that produce a high level of customer satisfaction.

Recording the temperatures of the refrigerators used to store blood for testing is an activity of

quality control.

Reviewing the temperature logs for variances in blood storage temperatures is an activity of

quality assessment and process improvement.

Specimens for glucose testing that may be delayed are BEST collected in

a gray-stoppered tube.

A common defect in hemoglobin structure is screened for by which test?

Sickle-cell anemia

Liquid or freeze-dried serums that have a known value and have been prepared and tested by the manufacturer are

control materials.

Questioning the accuracy of test results may occur if

the results are significantly different than the last time the test was performed on the same patient.

A heparin lock is used when

patients need blood drawn several times in a short period of time.