Chapter 1: Management of Care - Managing Staff Conflict

What are the six conflict management strategies in nursing?

Accommodating, Avoiding, Collaborating, Competing, Compromising, Forcing.

Which of these strategies is most used by nurses to resolve conflict?

Compromising

Which 3 styles of conflict resolution are least effective?

1. Competing

2. Avoiding

3. Forcing.

What style should be used when the leader highly values their goal, the decision is going to be unpopular no matter what, it must be made immediately, and is at crisis level?

Competing, because it is most directive and autocratic.

What style might be effective when the leader really does not have a strong sense of what needs to be done, the issue is minor and there is no sense of urgency?

Accommodating, because the resolution solution is not going to have any appreciable negative consequences.

What style might be effective if more time is needed to formulate thought or response, time constraints demand a delay, or risk of confrontation is not worth gains?

Avoiding

What style might be effective if both parties have strong belief in their positions but value the relationship between them highly. There is time to make the decision/resolution, i.e. not a crisis.

Compromising

What style might be effective if no one is sure what to do to resolve the conflict but value peace in the atmosphere?

Collaborating, because this involves a lot of brainstorming.