Package product: it includes transport, accommodation for at least one overnight stay, other tourist activities and services such as car rentals recreational activities or entrance tickets to theme parks.

Independent product: These products are purchased directly from the provider by individual customers it can be something such as a real ticket or a hotel booking made directly with the supplier.

All inclusive product: Typically refers to a package in which flights, transfers, accommodation and all meals and unlimited drinks are included together.

Ancillary service: can be described as any additional service offered by travel and tourism providers beyond the main product or service. Examples include travel insurance, currency exchange, car hire, airport transfers, hotel bookings, tickets to theme parks or guiding services.

Tour guides: the tourism experience can be enhanced significantly through the inclusion of a tour guide. A guide is usually someone with experience, training and local knowledge knowledge of the area, who will offer expert information.

Characteristics of travel agencies: travel agents operate within the private sector and are profit-seeking. People visit travel agencies and book appointments for issuing tickets, vouchers and other travel related documentation, cancelling or refunding trips, racking of tour operators brochures, accounting for the payment of deposit and balances.

Occupancy rate: is the number of beds/rooms that have been occupied against the available number of beds/rooms given a period of time.