Chapter 4: Travel and tourism products and services

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8 Terms

1

Occupancy rate

________: is the number of beds /rooms that have been occupied against the available number of beds /rooms given a period of time.

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2

Package product

It includes transport, accommodation for at least one overnight stay, other tourist activities and services such as car rentals recreational activities or entrance tickets to theme parks.

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3

Independent product

These products are purchased directly from the provider by individual customers it can be something such as a real ticket or a hotel booking made directly with the supplier.

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4

All inclusive product

Typically refers to a package in which flights, transfers, accommodation and all meals and unlimited drinks are included together with snacks.

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5

Ancillary service

Can be described as any additional service offered by travel and tourism providers beyond the main product or service.

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6

Tour guides

The tourism experience can be enhanced significantly through the inclusion of a tour guide.

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7

Characteristics of travel agencies

Travel agents operate within the private sector and are profit-seeking.

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8

Occupancy rate

Is the number of beds/rooms that have been occupied against the available number of beds/rooms given a period of time.

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