Chapter 4: Travel and tourism products and services

Occupancy rate

________: is the number of beds /rooms that have been occupied against the available number of beds /rooms given a period of time.

Package product

It includes transport, accommodation for at least one overnight stay, other tourist activities and services such as car rentals recreational activities or entrance tickets to theme parks.

Independent product

These products are purchased directly from the provider by individual customers it can be something such as a real ticket or a hotel booking made directly with the supplier.

All inclusive product

Typically refers to a package in which flights, transfers, accommodation and all meals and unlimited drinks are included together with snacks.

Ancillary service

Can be described as any additional service offered by travel and tourism providers beyond the main product or service.

Tour guides

The tourism experience can be enhanced significantly through the inclusion of a tour guide.

Characteristics of travel agencies

Travel agents operate within the private sector and are profit-seeking.

Occupancy rate

Is the number of beds/rooms that have been occupied against the available number of beds/rooms given a period of time.