Managing Human Resources Chapter 10

These flashcards cover key concepts from Chapter 10 on Managing Human Resources, including definitions, processes, and significance of HRM, alongside practical insights into recruitment, compensation, and workforce diversity.

What is Human Resource Management (HRM)?

All activities involved in determining an organization’s human resource needs, acquiring, training, and compensating people to fill those needs, and maximizing employee satisfaction.

What are the processes of recruiting and selecting human resources?

Recruiting involves forming a pool of qualified applicants, while selection is the process of collecting information about applicants and making hiring decisions which includes application, interview, testing, and reference checking.

Why is turnover an important issue for companies?

Turnover can indicate organizational problems and involves costs related to hiring and training new employees.

What are some common methods of compensation for workers?

Compensation methods include direct financial compensation such as wages and bonuses, benefits like health insurance and retirement plans, and nonmonetary compensation such as flexible schedules and professional development opportunities.

What does diversity in the workforce mean?

Diversity refers to the presence of differences among employees, including factors such as race, gender, religion, and more.

What is Collective Bargaining?

The negotiation process between union representatives and management regarding worker demands such as pay, benefits, and working conditions.

What is an Applicant Tracking System (ATS)?

A digital system used by companies to manage the hiring process, including creating job listings and tracking applicants.

What are common lies found on resumes?

Common lies include false previous employment history, exaggerated soft skills, misrepresented college education, and inaccuracies in technical skills.

What is the significance of human resource management?

HRM is crucial because it aligns workforce management with organizational goals and ensures that the organization meets its human capital needs.

What are the key elements of planning for human resource needs?

It involves determining the number of employees and skills needed, forecasting hiring needs or layoffs, and conducting job analysis.

What is mediation in the context of labor relations?

A dispute resolution process where a neutral third party facilitates discussions between opposing parties to help them reach a voluntary, mutually agreeable solution.

What is arbitration in the context of labor relations?

A dispute resolution process where a neutral third party hears both sides of a dispute and then makes a binding decision or award, which the parties must follow.

What is job analysis?

The systematic process of collecting information about a job, including the tasks, duties, and responsibilities involved, and the necessary human requirements.

What is a job description?

A formal written statement that outlines the duties, tasks, and responsibilities of a specific job, derived from job analysis.

What is a job specification?

A statement of the required knowledge, skills, abilities, and other characteristics (KSAOs) that an individual needs to perform a job successfully, also derived from job analysis.

How do job analysis, job description, and job specification relate?

Job analysis is the overall process of gathering job-related information. A job description specifies the tasks and duties, while a job specification details the required qualifications, both of which are direct outcomes of a job analysis.

What is the purpose of Title VII of the Civil Rights Act of 1964?

It prohibits employment discrimination based on race, color, religion, sex, or national origin, covering hiring, firing, promotion, and other employment terms.

What is the Americans with Disabilities Act (ADA) of 1990?

It prohibits discrimination against individuals with disabilities in all areas of public life, including employment, requiring employers to provide reasonable accommodations if it does not impose an undue hardship.

What is the Age Discrimination in Employment Act (ADEA) of 1967?

It prohibits employment discrimination against individuals who are 40 years of age or older, in hiring, promotion, wages, benefits, and firing.

What is the Family and Medical Leave Act (FMLA) of 1993?

It requires covered employers to provide eligible employees with up to 12 weeks of job-protected, unpaid leave for certain family and medical reasons, such as childbirth, adoption, or serious health conditions.