Effective Communication Methods and Conflict Resolution

Flashcards covering key communication methods and conflict resolution strategies.

Oral Communication

Facilitates immediate and direct interaction, allowing for real-time feedback and clarification.

Written Communication

Utilizes written forms such as emails, faxes, letters for formal and informal exchanges.

Visual Impairments

Methods to assist individuals with visual impairments include Braille, large print, and screen readers.

Assistive Listening Devices

Devices that amplify sound for individuals with partial hearing.

Plain Language

Use of simple, clear language to enhance understanding for individuals with learning difficulties.

Conflict Resolution

The process of resolving a dispute or disagreement between parties.

Active Listening

The practice of fully concentrating, understanding, and responding during a conversation.

Real-Time Captioning

Provides text representation of spoken words during meetings or presentations for those with hearing impairments.

Mediating

Acting as a neutral party to guide discussions and find solutions in a conflict.

Negative Effects of Poor Communication

Includes reduced productivity, low morale, increased errors, and customer dissatisfaction.