Effective Communication Methods and Conflict Resolution

Communication Methods

• Oral Communication: Immediate interaction, real-time feedback; examples include face-to-face conversations, phone calls, video conferences.

• Written Communication:

  • Email: Efficient for message transmission; useful in formal/informal contexts.

  • Fax: Transmits documents, used for official transmissions.

  • Letter: Formal communication for detailed reports and notices.

Effective Communication for Disabilities

• Visual Impairments:

  • Use Braille, large print, screen readers, and audio recordings.

• Hearing Impairments:

  • Use sign language, real-time captioning, written notes, and assistive listening devices.

• Learning Difficulties:

  • Utilize plain language, visual aids, repetition, and accessible formats.

• Language Differences:

  • Speak clearly, avoid idioms, and use translation and interpreting services.

Conflict Resolution Actions

• Between Customers and Operatives:

  • Listen actively, stay calm, identify root causes, find solutions, and follow up.

• Between Co-Workers:

  • Encourage communication, mediate discussions, focus on issues, develop resolution plans, monitor progress.

• Between Supervisors and Operatives:

  • Acknowledge conflict, clarify roles, seek common ground, implement and review solutions.

Effects of Poor Communication

• Between Operatives:

  • Reduced productivity, low morale, increased errors.

• Between Operatives and Management:

  • Lack of trust, poor decision-making, decreased engagement.

• Company to Customer:

  • Customer dissatisfaction, damage to reputation, loss of business.