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communication
complex process
two way process by exchanging information
verbal communication
something that is spoken
oral/spoken language
written language
two types of verbal language
oral/spoken language
involves the use of spoken words and active listening
written language
involves written texts such as letters, texts, chat announcements
strive to achieve clarity
respect individual differences
avoid different stereotyping
aspire to use comprehensive words
4 tips when communicating verbally
non verbal communication
expressing messages through body language, gestures, and facial expression
it complements, reinforces, or sometimes contradicts verbal message
body language and posture
eye gaze
gestures
facial expressions
paralinguistics
tone of voice
proxemics
haptics
appearance
9 types of non verbal communication
haptics
communication through touch
appearance
includes choice of color, clothing, hairstyles, and other factors
impromptu
extemporaneous
manuscript
memorized
types of speech delivery
proxemics
personal space
refers to the amount of the space we perceive as belonging to us
eye gaze
Eyes play a crucial role in nonverbal communication
artifacts
non verbal objects used to communicate
already has an identity
sign language
visual way of communicating using hand movements, facial expressions and body language
visual language
involves sign language and other images, symbols, pictures that are associated with a fixed meaning
body language and posture
nonverbal ways of communicating through body movements and positions, reflecting emotions, thoughts, and intentions
gestures
physical movements of the body, especially hands, arms, and face, convey specific meanings
paralinguistics
refers to the nonverbal cues in communication that go beyond the actual words spoken
tone of voice
the emotional quality or attitude conveyed through your speaking or writing