CN2 ACTIVE LISTENING TECHNIQUES CN2

List the verbal communication techniques

Emotions

Respect

Honesty

Integrity

Empathy

Learn to use open-ended, closed or focused questions, depending on the information you need from the client

Ask questions: Active listening technique

Listen not only to what clients say, but also, just as importantly, what clients don’t say.

Listen between the lines: Active listening technique

Focus on the speaker. Practical nurses are often busy doing two and three things at once. Take time to listen to client concerns.

Adjust your focus: Active listening technique

Remain calm and patient. Some information only rises to the surface if you quietly wait.

Use silence and time: active listening technique