Interpersonal Comm exam 3

5 Characteristics of NV Communication

1.      NV is present

2.      NV conveys more info

3.      NV is believed

4.      Primary means of communicating emotion

5. Meta-communicates

Meta-communicates:

Communication within communication. Indicates how we should interpret conversation. Ex. Sarcasm= raise eyebrows

10 Channels of NV Communication

Facial displays, eye movements, kinesics, haptics, vocal behaviors, proxemics, physical appearance, chronemics, artifacts, olfactics.

Facial Displays

Identity, Attractiveness, and Emotion

Gestures

Emblems, illustrators, affect displays, regulators, adaptors.

Emblems

Direct verbal translation ex. waving hand= hi

Illustrators

enhance or clarify verbal message ex. how big something is w/ hands

Affect displays

Communicate emotions, ex. surprised = cover mouth

Regulators

Help control flow of conversation, ex. raise hand and teacher points

Adaptors

A personal need/ self-touching, ex. scratch

Kinesisc

Movements/ gestures

Haptics

Touch Behavior

5 types of touch

Functional/ Professional, social/ polite, friendship/warmth, sexual, aggression

Vocalics

vocal behaviors. ex. tone, rate, loud, soft

Olfactics

Smell- Memories and Sexual Attraction

Proxemics

Spatial Zones: intimate (0-1.5ft), personal (1.5-4ft), social (4-12ft), public (12-25ft)

Physical Appearance

How we dress and how we look

Halo effect

Make positive judgments based on good appearances

Chronemics

Time

Monochronic

punctual, on-time

Polychronic

not on-time, flexible

Artifacts

objects that communicate message to others ex. Cross necklace or flag

Listening

The active process of making meaning out of another person’s spoken message

Hearing

The sensory process of receiving and perceiving sound

Mindless listening

Acting automatically or routinely responding but not listening

Mindful Listening

Giving careful, attentive responses to the messages we receive

Elements of Listening

Hearing, attending, understanding, responding, remembering

Listening Responses (7)

Prompting, questioning, paraphrasing, supporting, analyzing, advising, judging

Emotion

Body’s multidimensional response to any event that enhances or inhibits your goals

Mood

A temporary state of mind or feeling

Three categories of emotions

Joyful/Affectionate, Hostile, Sad/Anxious

4 natures of emotions

Physiological, Cognitive, behavioral, social and cultural

Physiological components

heart-rate speed, crying, cheering

Cognitive components

identify emotions and causes

Behavioral components

Ex. withdraw from something or engage in something

Social and cultural compenents

what is okay and what is not okay. ex. men vs women

Emotions vary in..

Valence and intensity

Valence

positively or negatively

Primary form

Distinct emotions experiences such as fear, joy, happiness

secondary forms

Composed of combinations of primary emotions such as jealousy, contempt, and remorse

Tips for expressing emotions

Identify emotions, learn to reappraise negative emotions, accept responsibility, separate your emotions from your actions