Interpersonal communication

What is interpersonal communication?

Communication that occurs between at least two interdependent parties.

What are the emotional rewards of building social relationships?

Gaining support from people in your life.

Name a material reward from social relationships.

People who care about you can get you things.

How do social relationships impact health?

Social relationships help people stay healthier on average.

What are norms in interpersonal communication?

Expectations and guidelines that limit or direct behavior.

What happens when someone breaks social norms?

It can create conflict.

What are roles in interpersonal communication?

Defined places one stands in society, like 'dad' or 'manager'.

What is the difference between expected and enacted roles?

Expected roles are how one should behave; enacted roles are how one actually behaves.

What is interrole conflict?

When multiple roles are occupied at the same time causing difficulty in fulfilling them.

What is intrarole conflict?

Contradictory expectations of what a role should be.

What is self-disclosure?

Telling someone about who you are, usually reciprocal.

List one reason why people conceal information in relationships.

Fear of rejection.

What is breadth in self-disclosure?

The range of topics you are willing to talk about.

What theory seeks to reduce uncertainty in relationships?

Uncertainty Reduction Theory.

What does social penetration theory illustrate?

Relationships develop like an onion, with layers of self-disclosure.

What are the three attachment styles in children according to Attachment Theory?

Secure, Avoidant, Anxious-Ambivalent.

Describe a secure attachment style in adults.

Comfortable with intimacy, trust, low self-doubt.

What characterizes an avoidant attachment style?

Discomfort with closeness and fear of intimacy.

Define anxious-ambivalent attachment style in adults.

Desires consistent relationships but fears losing them.

What are dialectical tensions in relationships?

Contradictions and tensions between opposing needs.

What is one tension couples experience?

Autonomy vs Connection.

What are the stages of relational development according to Knapp and Vangelisti?

Initiating, Experimenting, Intensifying, Integrating, Bonding.

What is the final stage of relationship termination?

Terminating.

What are confirming messaging dimensions in relationships?

Messages that reinforce a relationship.

Identify an example of a conflict type.

Intrapersonal conflict.

What are the stages of conflict resolution?

Latent Conflict, Emergence, Escalation, De-Escalation, Resolution.

What does the Kilmann-Thomas Conflict Model describe?

Different styles of handling conflict: Avoid, Compete, Collaborate, Accommodate, Compromise.

What is emotional flooding in conflict?

An overwhelming amount of emotions leading to system overload.

List one of the Four Horsemen of the Apocalypse.

Criticism.

Define the term 'phubbing.'

Spending time on your phone when you should be talking to someone.

What is cognitive dissonance?

Conflicting opinions that require changing beliefs or actions.

What is the elaboration likelihood model?

A theory of persuasion explaining how people are influenced.

Name one strategy for managing dialectical tensions.

Integration.

What is the significance of the 5:1 ratio in relationships?

Successful relationships should have five positive interactions for every negative one.

What impact does technology have on relationships?

Changes how we communicate and can lead to conflicts.

What is social information processing theory?

Online interactions lack nonverbal cues affecting relationship development.

What is a professional communication?

Engaging in successful interactions across various professional contexts.

What causes communication apprehension?

Factors like novelty, formality, and peer evaluation.

What is the 'foot-in-the-door' tactic?

Asking for a small favor first to increase the chances of agreeing to a larger favor later.

What is meant by 'effective small group communication'?

Equal participation, consensus decision-making, and respectful communication.

Describe a hostile couple's conflict style.

Frequent, negative, intense conflict.

Identify one benefit of small group communication.

Groups make better quality decisions.

List a potential issue linked to group dynamics.

Social loafing.

What is a key aspect of organizational culture?

Behavior patterns within an organization.

What is upward communication?

Workers communicating with their boss for feedback.

Define rumor leveling in organizational contexts.

Rumors change over time as they are communicated through many people.

What is the importance of clear organization in professional writing?

It aids in the clarity and effectiveness of the message.

What is 'positive-tone strategy' in termination?

Letting someone down easy, e.g., 'you deserve better.'

What does the term 'social comparison' refer to in group dynamics?

Comparing oneself to group members to avoid feeling incompetent.