Interveiw

Tell me bout ur self

People ytend to say Ima natural empath at heart, an etfective mediator-good at deescaltion in rand problem resolution egards to involving people. Im relable to the people that im around with- a motivatfed learner. I enejouy working in a team- being part of a community, being busy and occupated with tasks is fufiling and satifying to me to have an effect on people. I said in the sesume Ive voluteeered alot and Y’know just a place where I can apply and cultivate not only the skill I only have buet having the compentance to worth through multiple real workplace and socail situations.

why do you want to work in coles

I want to work at Coles because it’s a well‑known, customer‑focused company with a positive reputation. It also give a sense of reassuance since Ive saw from a web that coles emebrace applicants that are applyng for their first job. I like the idea of working in a fast‑paced environment where I can learn to work throuh pressure, new skills, help customers, and contribute to a team. i have a sense of familiartty in enetring any coles building so that good be a reliable assesst to locate some of the produce as this is one of my local coles. I’m looking for a stable part‑time job where I can grow, and Coles feels like a great fit.”

what does good custumer service mean to you

“To me, good customer service means being friendly, patient, and helpful. It’s about making sure customers feel valued, answering questions clearly, and solving problems quickly. Even small things like greeting people or offering help can make a big difference.”

Tell me about a time youve worked in a team

In school/uni, I’ve worked on group projects where we had to divide tasks and communicate clearly. I always make sure I do my part, support others, and keep things organised. I’ve learned that teamwork works best when everyone communicates and helps each other.

How would you handle a difficult customer?

“I’d stay calm, listen to what they’re saying, and show that I understand their concern. I’d apologise if needed and try to find a solution that helps them. If it was something I wasn’t sure about, I’d politely get a supervisor so the customer feels supported. My goal would be to keep the situation professional and make sure the customer leaves feeling heard.

what are your strengths

“My strengths are reliability, communication, and a strong work ethic. I’m quick to learn new tasks, I stay organised, and I’m comfortable working in busy environments. I’m also good at staying calm under pressure and keeping a positive attitude, which I know is important in retail.

waht is a weakness your working on

“One thing I’m improving is speaking up more confidently in new situations. I’ve been practising by taking on more responsibility in group work and pushing myself to communicate more clearly. It’s helped me become more confident when talking to new people, and I’m continuing to work on it.”

why should we hire you?

You should hire me because I’m reliable, positive, and willing to learn. I take instructions seriously, I work well with others, and I’m committed to giving customers a good experience. I’m someone who shows up, works hard, and contributes to a positive team environment. I’d bring a strong work ethic and a good attitude to the role.”