Business Principles Chapter 10

intrinsic rewards

personal satisfaction you feel when you perform well and complete goals

list two examples of instrinsic rewards

1. pride in your performance

2. sense of achievement

extrinsic rewards

something given as a recognition of good work

give 3 examples of extrinsic rewards

1. pay raises

2. promotions

3. awards

list the 3 key elements to increase productivity

1. time

2. methods of work

3. rules of work

time-motion studies

studies of which tasks must be performed to complete a job, and the time needed to do each task

list warnings of employee stress

drops in productivity

negative attitudes about work

chronic lateness

absenteeism

careless with details

unable to work with others

withdrawal from coworkers

easily upset or angered

job factors that cause employees to be productive and that give them satisfaction. making the work itself more interesting and challenging were found to be the strongest motivators for workers

motivators

making the work itself more interesting and ___________ were found to be the strongest motivators for workers

challenging

job factors that can cause dissatisfaction if missing but do not necessarily motivate employees if increased

hygiene factors

list 3 ways to reignite employee’s drive

1. don’t work alone all the time

2. redecorate space

3. don’t complain, think positively

Assumptions of Theory X Managers:

workers dislike work and seek to _____ __

workers must be forced or threatened with __________ to get them to perform

workers perfer to be directed and avoid ______________

primary motivators are fear and __________

avoid it

punishment

responsibility

punishment

Assumptions of Theory Y Managers:

people like work, it’s a part of ____

workers seek goals to which they are _________

committment to goals depends on _________ rewards

people can use creativity to solve ________

intellectual capacity is only _________ realized

people are motivated by a _______ of rewards

life

committed

percieved

problems

partially

motivated

the idea of applying goal-setting came from May Parker Follet in her 1926 Essay, “___ ______ __ ______”

The Giving of Orders

expectancy theory

the amount of effort employees exert on a specific task depends on their expectations of the outcome

expectations can vary from ______ __ ______

person to person

under the expectancy theory, employees may ask…

• can i accomplish the task?

• whats my reward?

• is the reward worth the effort?

positive and negative reinforcers motivate a person to behave in certain ways

reinforcement theory

equity theory

employees try to maintain equity between inputs and outputs compared to others in similar positions

workers often base perception of their outcomes on a specific ______ or _____

person or group

percieved inequalities can lead to reduced quality and ____________, ____________, and even resignation

productivity

absenteeism

job enlargement

a job enrichment strategy that involves combining a series of tasks into one challenging and interesting assignment

job rotation

a job enrichment strategy that involves moving employees from one job to another

list 5 ways to use open communication

1. create a culture that rewards listening

2. train managers to listen

3. use effective questioning techniques

4. remove barriers to open communication

5. ask employees what’s important to them

when too much is too much:

schedule correspondance. don’t check email whenever it arrives, schedule _____ to check it

times

when too much is too much:

pick one task. having too much open at once takes attention away from singular ______

tasks

whent too much is too much

don’t answer the phone and don’t be afraid of _________

voicemail

when too much is too much:

maintain human contact. don’t look at your computer or phone when someone is at your desk. keep _________ on them

attention

______ are not the only way to recognize an employees good work

raises

other than raises, recognition can also include:

• flexible scheduling

• work from home opportunities

• office location

• company awards

• company events or teams

in order to work well with others, you must…

1. have a common understanding of your task

2. clarify roles and responsibilities

3. set rules

4. get to know each other

5. communicate openly and often

cultural differences make worker motivation a challenging task for ______ managers

global

a better understanding of culture helps managers increase employee ____________, customer ____________ and _______

satisfaction

satisfaction

loyalty

it is more than just knowing other languages, it is knowing what is ______

proper