Cheesecake factory Interview preparation

Get up and shake the managers hand, “hello my name is honey Ortiz it’s nice to meet you. And before we begin I want to say thank you for considering me for this position.”

Tell me about yourself

Im currently a college student at san jac and I plan on transferring to the university of houston after two years to get my Bachelors degree in Public Relations. In my free time I like paint, I took advanced art classes all throughout high school and I was actually offered a scholarship for the western art academy during my senior year.

Why do you want to work at The Cheesecake Facory?

I really admire the companies values and how commited everyone is here and I could tell right away the management here really cares about about their staff, not just as employees, but as people. you go out of your to provide the best experience for both the customers and your team.

What questions do you have for the company?

What can I expect during training?

Are hosts expected to learn the menu?

How do you define success at the cheeecake factory?

You guys have ranked on Fortune Magazines list as one “Best companies to work for” for the past 11 years, what are some qualities that you think led to that ranking and how have you guys managed to maintained such a strong reputation for so many years?

what is your favorite part about managing at the cheescake factory?

How would you describe your team and staff?

If a customer complains to you about the wait time, what would you do?

I would apologize to them and calmly repeat the wait time back to them and let them know that I will seat them as soon posssible. But if the situation esclalates or if the customer asks, then I will go grab a manger and let them know what going on. But I would try to handle the situation on my own before involving the managers.

Your talking with a customer and the phone rings, what do you do?

I tell the customer to excuse me for a moment and answer the phone but if its not a quick question then I will ask the person on the phone to hold and I will finish the conversation with the other customer.

Why should we choose you over other canidates?

I work well with others, I have great communication skills, im reliable, and I have a very flexible schedule.

what does hospitality and customer service mean to you?

Making sure each guest at the cheesecake factory has a great experience by carefully tending to their needs and providing great service

I what is PR/ what is a PR specialist?

so, a public relations specialst is responsible for protecting and managing a company’s reputation. They will write press releases, communicate with the public, manage Pr crisis and their main goal to ensure that the company maintains a positive public image.

What is the culture at The Cheesecake Factory?

Providing a welcoming environment, great hospitality, and a commitment to excellence