MODULE 1: Topic 3 - Effective Communication within Organisations

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Last updated 10:47 AM on 3/27/26
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32 Terms

1
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Compromising

Each party gives up something to reach a solution

2
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Collaborating

Working together to achieve a solution that satisfies all parties

3
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Communication
The social process of exchanging information involving two or more people
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Sender
The person who creates and sends the message
5
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Message
The content and nonverbal elements being communicated
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Channel
The medium used to transmit the message
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Receiver
The person who receives and interprets the message
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Channel richness
The amount of information a communication channel can convey through the senses
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Nonverbal communication
Communication through tone facial expressions gestures posture and other signals
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Formal communication
Official communication that occurs within the organisational hierarchy
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Informal communication
Unofficial communication that occurs outside formal channels
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Communication barriers
Factors that prevent effective understanding such as language attention emotions and status
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People-oriented communication
Focus on how communication affects individuals and relationships
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Problem-oriented communication
Focus on facts evidence and logical arguments
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Communication preferences
Adapting communication based on how individuals prefer to receive information
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High-context culture
Communication that relies on indirect messages and nonverbal cues
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Low-context culture
Communication that is direct clear and explicit
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Clear messaging
Ensuring the communicator fully understands and conveys key points
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Message reinforcement
Repeating and summarising key points to ensure understanding
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Receiving
Taking in verbal and nonverbal signals
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Attending
Paying attention to the message
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Interpreting
Deciding what the message means
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Responding
Providing feedback verbally or nonverbally
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Conflict
A process where two or more parties have competing interests
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Win-lose outcome
A result where one party wins and the other loses
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Win-win outcome
A result where all parties achieve their goals
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Competing
Pursuing own goals at the expense of others
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Avoiding
Ignoring conflict and not addressing issues
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Accommodating
Prioritising others goals over your own
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Compromising
Each party gives up something to reach a solution
31
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Collaborating
Working together to achieve a solution that satisfies all parties
32
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Stages of Listening (RUREF)

Receiving, Understanding, Remembering, Evaluating, Responding

<p>Receiving, Understanding, Remembering, Evaluating, Responding</p>

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