MODULE 1: Topic 3 - Effective Communication within Organisations

Compromising

Each party gives up something to reach a solution

Collaborating

Working together to achieve a solution that satisfies all parties

Communication

The social process of exchanging information involving two or more people

Sender

The person who creates and sends the message

Message

The content and nonverbal elements being communicated

Channel

The medium used to transmit the message

Receiver

The person who receives and interprets the message

Channel richness

The amount of information a communication channel can convey through the senses

Nonverbal communication

Communication through tone facial expressions gestures posture and other signals

Formal communication

Official communication that occurs within the organisational hierarchy

Informal communication

Unofficial communication that occurs outside formal channels

Communication barriers

Factors that prevent effective understanding such as language attention emotions and status

People-oriented communication

Focus on how communication affects individuals and relationships

Problem-oriented communication

Focus on facts evidence and logical arguments

Communication preferences

Adapting communication based on how individuals prefer to receive information

High-context culture

Communication that relies on indirect messages and nonverbal cues

Low-context culture

Communication that is direct clear and explicit

Clear messaging

Ensuring the communicator fully understands and conveys key points

Message reinforcement

Repeating and summarising key points to ensure understanding

Receiving

Taking in verbal and nonverbal signals

Attending

Paying attention to the message

Interpreting

Deciding what the message means

Responding

Providing feedback verbally or nonverbally

Conflict

A process where two or more parties have competing interests

Win-lose outcome

A result where one party wins and the other loses

Win-win outcome

A result where all parties achieve their goals

Competing

Pursuing own goals at the expense of others

Avoiding

Ignoring conflict and not addressing issues

Accommodating

Prioritising others goals over your own

Compromising

Each party gives up something to reach a solution

Collaborating

Working together to achieve a solution that satisfies all parties

Stages of Listening (RUREF)

Receiving, Understanding, Remembering, Evaluating, Responding