01. Who is a Stakeholder

Flashcards reviewing definitions, processes, and key ideas about stakeholder collaboration and expectations management.

Why does the lecturer prefer the phrase “stakeholder collaboration and expectations management” over “stakeholder management”?

Because the person responsible usually lacks formal authority to ‘manage’ stakeholders but can collaborate with them and manage expectations.

What are the three main steps in stakeholder management before the cycle repeats?

1) Identify key stakeholders and their interests (positive and negative) 2) Assess and analyze those stakeholders and interests 3) Design the best engagement model based on the analysis.

According to the Project Management Institute (PMI), who is a stakeholder?

Any individual or organization actively involved in a project or whose interests may be positively or negatively affected by its execution or completion.

How does ISO 9000 define an “interested party”?

A person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity, emphasizing two-way influence.

What synonym for “stakeholder” does the lecturer favor and why?

“Interested party,” because it highlights that the person has an interest in the change rather than implying formal ownership or authority.

According to BABOK, what three relationships can a stakeholder have?

A relationship to the change, to the need, or to the solution.

Give an example of how solving a stakeholder’s problem can create more stakeholders.

When a solution is introduced to address one group’s need, new groups emerge who build, use, maintain, or are otherwise affected by that solution, thus becoming additional stakeholders.

What informal test does the lecturer propose for identifying a stakeholder?

Ask, “Do they give a damn about what we do?” If yes, they are a stakeholder.

Why must stakeholder analysis be an ongoing activity?

Because the stakeholder landscape changes over time; new stakeholders emerge and existing stakeholders’ interests evolve.

Name three categories of people shown in the lecturer’s illustration of stakeholders.

1) People directly involved in delivering the change 2) People whose lives are affected by the change 3) People who have other interests in the change but are not directly affected.

How does ISO 9000 expand on the PMI definition of a stakeholder?

It adds that stakeholders can also influence (not just be influenced by) the decision or activity.