Ch1 What is operations management SCM300 Exam 1

What is a supplier?

A supplier is a person or organization who provides inputs to a process

What is an input?

Resources that are added to a process by the supplier.

What is a process?

A process is a series of steps where the input is converted into an output

What is an output?

The product or services that is the result of the process

What is a customer/consumer?

Person or organization that receives the product or service

What is SIPOC?

A set of activities that create value in the form of goods and services by turning inputs into outputs.

Define each letter in SIPOC

Supplier

Inputs

Process

Outputs

Consumer

Under the more advanced model of SCOR there are five steps, PSMDR. State what each letter means

Plan

Source

Make

Deliver

Return

Under the SCOR model what does it mean to plan?

Determine the demand for products and services

Under the SCOR model what does it mean to source?

Identify and select suppliers who can provide necessary raw materials.

Under the SCOR model what does it mean to make?

Manufacture the goods or services

Under the SCOR model what does it mean to deliver?

Distribution and movement of goods and services

Under the SCOR model what does Return mean?

Manage product returns and deal with reverse logistics

What is the role of marketing/sales?

Generating demand for the product

What is the role of finance/accounting?

Focuses on paying bills and tracking how revenue is generated

What is the role of human resources?

Human resources is responsible for hiring, firing, and training employees

What is the role of IT?

IT Focuses on maintaining, updating, and implementing IT needs

What is the role of SCM?

Focuses on actually providing the product or service to customers

Is America a product driven economy or service driven economy regarding employment?

Service

How do services differ from products?

Services are labor intensive, require short response times, high customer contact, and are intangibles that cannot be stored. products are capital intensive, require longer response times, minimal customer contact, can be inventoried, and are tangible.

What was the mass production era?

(1910-1980) Companies focused on producing a large amount of goods use large scale standardized practices. This meant little to no variation in products.

What was the lean production era?

(1980-1995) The lean production era focused on efficiency, waste reduction, and continuous improvement. Had a very high focus on quality control while keeping costs limited. This was pioneered by Toyota

What was the mass customization era?

(1995-2005) This era focused on tailoring products to customers individual requests. Advances in technology allowed for customization without being overly expensive or time consuming.

What is the globalization era?

(2005-Present) Businesses are focusing on operating worldwide rather than just in one or a few main countries. overall increased connectedness and access to new consumer bases.

What are operational roles

Day-to-day process that keep the business running

What are tactical roles?

Focus on short term planning, connect operational to strategic. Mid-level manager

What are strategic roles?

Focus on long term planning and the overall direction of the company. ex: CEO