English Collocations in Use Advanced Unit 16 Customer services

carry out surveys

SYN do surveys, make surveys

• to _ an inquiry/an investigation/a survey

• Extensive tests have been _ on the patient.

fit for purpose

(of an institution, a system, a thing, etc.) suitable for the function or purpose that it was designed for

• The minister argued that the education system wasn’t _.

• The new executive flats are fully equipped and _.

regular customer

• They know me—I'm a _.

~ Khách quen

healthy competition

cạnh tranh thúc đẩy sự phát triển tích cực.

prompt service

dịch vụ nhanh

poor quality

Of low quality or standard

top quality

chất lượng cao nhất, tối ưu, tối hảo.

kick up a fuss

(informal) make a very forcible complaint

He _ about having to wait.

place an order

I would like to _ for ten copies of this book.

full refund

• If there is a delay of 12 hours or more, you will receive a _ of the price of your trip.

take my custom elsewhere

not buy from the same place again

• They sold me a torn skirt and that's why I'll _.

grounds to complain

reasons for complaining

~ Cơ sở phàn nàn, khiếu nại

• The customers have valid _ this time.

conform to safety regulations

obey all the rules or laws relating to safety

honour all commitments to customers

do what we said we would do

come up to standard

reach appropriate standard

handle all complaints

xử lý khiếu nại