BUS COM EXAM 1

sections of an email with the greatest impact

subject line, who sent it, who else is on email (cc), beginning and end of email

3 things to ask yourself before hitting send

is it true, is it kind, is it absolutely necessary

eliminating redundant phrases

in the revising stage; for concision

effective business communication

practical, factual, concise, clear, credible, compelling, "you" viewpoint, kindness

editing for a mobile format

use a linear organization, prioritize information, write short, focused messages, use shorter subject lines and headings, compose shorter paragraphs

evaluating the writing of someone else

in the planning stage for them; retain their style and tone; achieving their goals; recommendations

tone of business messages

conversational and formal; don't confuse texting and writing, avoid stale and obsolete language, avoid preaching and bragging, be careful with intimacy and humor

style of business messages

use sentence style to emphasize key thoughts; select words that are powerful and meaningful; balance abstract and concrete words

establishing personal credibility

honesty, awareness of audience needs, credentials, knowledge, expertise, endorsements, performance, sincerity, self-confidence

projecting the company's desired public image

communication style; in a company, you are not only representing yourself, but the whole business; disperse the personal

the 'you' viewpoint in business messages

audience-centered approach; hopes, wishes, interests, preferences

limiting your scope

information you present, overall length of message, level of detail in message

3 step writing process

plan, write, complete

planning, composing (writing), revising (completing)

50% on planning, 50% writing and completing

collaborative writing principles

have someone be the editor; assign positions of work

stages of team development

forming, storming, norming, performing, adjourning

groupthink

conformity to an imagined consensus; a room full of people who support the party line even when nobody thinks its a good idea

hidden agenda

restricts interaction, limits productivity

benefits of diverse teams

more diversity is more perspective, better creativity and problem solving; however, there are challenges with cohesiveness

professionalism

positive future-oriented feedback; excellence, dependability, teamwork, etiquette, ethical behavior, positive attitude

process of communication - different models

"we talk, you listen," "let's have a conversation"; traditional approach, social media approach

forming stage

leader provides a mixer or space for people to get to know each other

storming phase

adoption of specific roles, who is doing what

norming

norms develop and roles are settled into; tune process through feedback

performing

leader steps back and supports; motivate and correct

adjourning

express appreciation

downsides of meetings

groupthink, lack of productivity, expensive, hidden agendas

before meeting

sending invites, agenda with discussion items

agenda

discussion items and decision items; could be a conversation or formal

during meeting

relationship orientation and task orientation; formal procedure: a way of conducting decision making

ending meeting

what are the action points; deadlines, who is doing what

direct approaches

eager, interested audience; main idea and good news in message opening, request action, and cordial comment

indirect approach

displeased audience, buffer statement, provide reasons, state bad news

exchange

simultaneous data going back and forth

as you climb the corporate ladder, do you communicate more or less

more

passive voice

The subject of the sentence receives the action. Accusatory or self-congratulatory

active voice

The subject of the sentence performs the action; more diplomatic