COMS 010

What is Interpersonal communication?

Process by which people exchange info,

feelings, and meaning through verbal & non-verbal message.

Interpersonal skills are \----

are people skills.

They're the skills we use when communicating and collaborating with other.

Most interpersonal communication skills can be grounded under:

Verbal Communication

Nonverbal Communication

Writing

Listening

Based on the Research: Who are the 3 scholars?

Adler, Rosenfeld, and Proctor

Percentage:

Listening:

Speaking:

Reading:

Writing:

Communicating:

Not Communicating:

Listening: 45%

Speaking: 30%

Reading: 16%

Writing: 9%

Communicating: 70%

Not Communicating: 30%

Owen Hargie said - Listening done in a day:

What percentage:

General Public spend %

Workers spend %

Managers spend %

General Public spend 45%

Workers spend 55%

Managers spend 63%

Good examples of Good Interpersonal Skils:

Active listening

Collaboration

Problem-solving

Conflict resolution

Empathy

Adaptability

Leadership

Mediation

Patience

What percentage of business professionals witnessed an executive-level leader fail due to a lack of interpersonal skills.

84.8%

What percentage of of executives said effective communication was a key ingredient for entry-level managers to move into

executive-level positions.

90.2%

TRANSACTIONAL MODEL OF COMMUNICATION BARNLUND (1970):

Any communication starts with \___

Message -

Channel -

Receiver -

Interference -

Feedback -

Situation -

Any communication starts with speaker or sender

Message - is a topic

Channel - travels the message

Receiver - got the message

Interference - noise (Internalized or Externalized)

Feedback - Verbal or Nonverbal communication

Situation - time/place

Yes/No. Does all communication seek understanding?

No

Yes/No. Is more communication always good?

No

Yes/No. Will communication solve all problems?

No

What is culture?

the language, values, beliefs, tradition, and customs people share and learn

To identify as a member of a group you must:

\---Recognize you & other members share characteristics.

\---See/view people who don't share characteristics as members of different categories.

What is In-Groups?

groups with which we identify.

What is Out-Groups?

those we view as different from us.

What is Co-Culture?

membership in a group that's part of an encompassing culture.

What Co-Cultures in North American society include categories based on:

Age

Race/Ethnicity

Religion

Activity (Pokemon Master, hiker)

What did Edward T. Hall developed?

developed the use of space called proxemics

Edward T. Hall is the founding father of \---

founding father of Interculture Communication

Edward T. Hall is the influencer of \---

influencer of Interpersonal

"Inter"personal means

communicating with others, usually involves 2 people

"Intra"personal means

communicating with ourselves, mind, self-talk, self

What is Intercultural Communication?

process that occurs when members of 2 or more groups, cultures or co-

cultures exchange messages in a manner that is influenced by their different cultural perceptions and

symbol systems, both verbal and nonverbal.

Cultural Norms and Values:

What is High-Context Culture?

Defintion: relies heavily on subtle, often nonverbal cues.

Need to maintain social harmony

Cultural Norms and Values:

What is Low-Context Culture?

Definition: Uses language primarily to express thoughts, feelings, and ideas as directly as possible.

Meaning of statement lies in the words spoken

Who is Geert Hofstede?

A psychologist.

He introduced 6 Cultural Dimensions (1970)

CULTURAL DIMENSION: 1

What is individualism?

Primary responsibility to help the self.

Individualistic societies by what we do.

Use of "I" language

CULTURAL DIMENSION: 1

What is collectivism?

Loyalties & obligations to a group.

Family- Extended family, Community, Job.

Define Self in terms of group membership.

Use of "We" Language

CULTURAL DIMENSION: 2

What is Power Distance High-Power?

Do not challenge Authority (some don't look at eyes).

CULTURAL DIMENSION: 2

What is Power Distance Low-Power?

How do our perceptions affect our communication with others?

\---We look at the way we make sense of the world.

\---Reality may be shaped by where we grew up.

\---No one perceives the world exactly the way you do.

What is the First Order Realities?

Observable Reality (Hugs, Eye Contact)