Chapter 10: Organizational Structure & Change

What is organizational structure?

The formal system of task and reporting relationships that controls, coordinates, and motivates employees.

What is organizational design?

The process of creating an organization's structure to meet goals and respond to the environment.

What is organizational change?

Any alteration of people, structure, or technology within an organization.

What is organizational development (OD)?

A planned effort using behavioral science to improve organizational effectiveness and employee well-being.

What are formal organizations?

Officially sanctioned, structured relationships defined by management.

What are informal organizations?

Unofficial networks and social relationships that develop among employees.

What is change management?

The process of planning, implementing, and monitoring organizational change.

What are the three types of organizational change?

Incremental change, transformational change, and strategic change.

What is planned change?

Intentional change designed and implemented in advance.

What is an unplanned change?

Change that occurs spontaneously or unexpectedly.