Dynamics of Healthcare - chapter 10 & 16

Altruism

A concern for the welfare and well-being of others

Autonomy

Respect for the right to self-determine

Competence

To be proficient in what you've learned and are capable of performing relatable

tasks

Human dignity

To respect the inherent worth and uniqueness of all individuals

Inivative

The ability to act and make decisions without the help or advice of others

Public service

Contributing to the good of society through their work with others

Stress

Brought on by any number of physical, chemical, or emotional factors

Eustress

Good stress that can motivate a person

Distress

Bad stress that causes negative reactions

Time management

Bring able to complete work in a timely manner, while skillfully handling any tasks, concerns, or issues that arise

Value

A belief about the worth of importance of something that acts as a standard guide to one's behavior

Value system

A persons ranked personal principles, which often lead to a personal code of conduct

Body language

U spoken communication that goes on in every encounter with another human being

Channel of communication

The medium by which messages are sent

chronological organization

Items presented in a sequence, from earliest to most recent date

Clarification

better understanding of a message (asking to clarify)

Communication

An exchange of information

Comparison organization

When two or more pieces of information are compared

Feedback

Evaluation to ensure message was understood

Kinsetics

Body movement

Message

Information sender conveys

Non-langauge sounds

Can give spoken word a different meaning. Another form of communication that may transmit messages unintentionally

Paraphrasing

Using your own words or phrases to repeal what you have heard

Problem- oriented organization

A problem is identifies and explained, then instructions are given for correcting the problem

Proxemics

Personal space

Reflecting

When you use open-ended statements to repeal back what you have heard from a patient

Source

The person or group that begins the communication process

Summarizing

Technique used to organize and review the information obtained

Assertive communication

Open honest and direct communication

Open-ended questioning

Questions that cannot be answered with a yes or no response, requires a response with more detail

Silences

Periods of time with no sound

Active listening

A technique of careful listening and observation of non-verbal cues

Professional Qualities and Skills

Dedication to public service

Being motivated by job fulfillment

Trustworthiness

Competence

Good time management

Initiative, problem solving and critical thinking

Good communication skills

Competence involves the willingness to:

learn, change, admit mistakes, accept criticism

Professional attitude and behavior

- clean & neat

- Maintains composure

- Treats patients with dignity and respect

Important values in health care

altruism, respect for patient autonomy, respect for human dignity

positive effects of good nutrition

helps your body deal with stress, helps maintain healthy body weight, promotes general good health

what can interfere with sleep

caffeine, nicotine, alcohol, food

3 channels of communication

speech, sight, touch

3 modes of communication

verbal, non-verbal, written

Eye contact

shows interest

lends sense of truthfulness

may have negative message in other cultures

touch

can create positive or negative feelings

maintain proper personal space

observe patient's facial expressions

what to do in new patient interviews

patient's med. and family history

review body symptoms

patient's social history

patient's meds

what to to in established patient interviews

review chart

ask questions about current problems and changes in health

ask about allergies

record information

recording and reporting

record info completely & precisely

record info in secure & appropriate locations

record any actions you take

communication challanges

med. terminology

distractions (pain, hunger, noise)

language barriers

hearing/cognitive impairment

anger/upset

grief

blind

telephone manners

answer fast

identify yourself and office

smile and speak polite

never put patient immediately on hold

What does CPR stand for?

cardiopulmonary resuscitation

how long does caffeine stay in your body for?

6-12 hours

optional fourth stem in communication process

feedback

patient education steps* (5)

assess

plan

implement

evaluate

document