222- Active Listening

Vocabulary flashcards covering key terms from the lecture on active listening and its three levels.

Active Listening

A communication skill where the listener fully concentrates, understands, responds, and then remembers what is being said, showing both verbal and non-verbal engagement.

Level 1 Listening

A self-focused listening style in which the listener mainly thinks "How does this affect me?", offering little empathy or engagement with the speaker.

Selfish Listener

Another name for a Level 1 listener—someone who pays attention only to personal impact rather than the speaker’s needs or emotions.

Level 2 Listening

An attentive listening style focused on the speaker’s words and intent; the listener seeks to understand the message’s importance to the speaker.

Level 3 Listening (Global Listening)

The highest form of active listening that combines intellectual understanding with emotional and physical attunement, mirroring the speaker’s tone and body language.

Global Listening

A synonym for Level 3 listening, emphasizing awareness of both spoken content and unspoken emotional cues.

Enthusiastic Listener

A person who practices Level 3 listening, displaying genuine excitement, empathy, and supportive body language, encouraging further communication.

Empathetic Response

The act of acknowledging and reflecting the speaker’s feelings—"I feel your pain" or "I share your excitement"—to build trust and rapport.