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What are the three types of interviews and when are they used?
Unstructured
Free-flowing conversation
No fixed questions
Follows interviewee’s lead
Used when little/no prior knowledge
Purpose: Explore topic, build theory
Semi-Structured
Interview guide with key topics
Flexible order + follow-up questions
Theory/practice informed
Used for in-depth insights with structure
Purpose: Build or elaborate theory
Structured
Fixed list of short questions
Often closed-ended
Same questions for all participants
Easy comparison and analysis
Purpose: Compare opinions; test/build theory
Types of questions for semi-structured interviews
Open Questions (MAIN type to use)
Cannot be answered with yes/no
Contain only one question
Start with a question word (what, how, why, etc.)
Closed Questions (Minimize use)
Short or yes/no answers
Limited detail
Useful for verifying facts
Leading Questions (Must be avoided)
Push interviewee toward a specific answer
Cause interviewer/researcher bias
Undesirable in research interviews
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Interview guide / questions list
Recording / Device (if present)
Interviewee (Informant / Respondent)
What can interviews be used as in research?
A stand-alone research method
A data collection method (e.g. in case studies)
Are interviews and case studies the same?
Doing interviews ≠ doing a case study
Doing a case study ≠ interviews required
Case studies are broader; interviews are optional tools
What are the main limitations of interviews?
Provide opinions, not fully accurate facts
Less suitable for sensitive topics
Depend on interviewee memory (not good for long ago events)
Subject to researcher/interviewer bias
Time-consuming (prepare, conduct, transcribe, analyze)
Why are interviews widely used, and what should researchers consider?
Interviews are widely used because they are relatively easy
However, consider non-obtrusive alternatives when possible:
Observations
Archival documents
Secondary data
Semi-structured interviews are guided by an interview guide
Start with a topic
Think about potential respondents
Divide the topic into subtopics
Develop questions for each subtopic
Review logic and flow
Revise after a few interviews
Who are my potential interviewees and how many do I need?
Knowledgeable informants
Diverse perspectives (stakeholders/depts)
Make a preliminary list → update as you go
Snowballing: ask for more contacts
More interviews → better (time permitting)
Stop at saturation
Ask same questions → triangulation
To record or not?
Advantages:
Captures complete info & easy access
Focus on listening, not notes
Improves transparency & quality
Easier transcription (automation)
Disadvantages:
May affect responses (esp. sensitive topics)
Small risk of technical issues
What is a case study & when is it used?
Studies a real-life phenomenon in context
Uses at least 2 types of data (qualitative + quantitative)
Good for
exploring theories
building theories
testing theories
Advantages & disadvantages of case studies
Advantages:
Deep dive into real-life context
Study new phenomena without prior theory
Uncover hidden issues
Well received by practitioners
Very versatile
Disadvantages:
Researcher discretion → bias risk
Time & resource intensive
Limited statistical generalizability
Hard to study past events (recollection issues)
Difficult to write concisely & convincingly
Typology of case studies
Single case: unique/extreme, deep insights, low generalizability, shows gaps, not proof.
Multiple cases: replicate/enrich data, higher generalizability, balance depth vs. number, case selection matters.
Types of case study timing
Cross-sectional: one point in time <=> Longitudinal: over time (emergence/change)
Real-time: happening now <=> Retrospective: study past events
Mix possible: look back + current development
Tips:
Single cases → often longitudinal
Multiple cases → often cross-sectional / retrospective
How to sample cases?
No random sampling → theoretical sampling
Single case: unique/extreme or easy access
Multiple cases: choose similar, different, or a mix (replicate & compare)
Key data principles in case studies?
Use ≥2 sources for rich, convincing data
Combine sources (data triangulation)
Examples: interviews + documents
Sources serve different purposes (context, perspectives)
Can include quantitative data
Common data sources in case studies?
1. Interviews
Unstructured, semi-structured, structured
Multiple informants, but prone to bias
2. Observations
Real-time study only
Recorded in field notes, helps verify interviews
3. Archival documentation
Policies, reports, emails, databases
Useful to recreate story & verify info
4. Other sources
Videos, photos, audio, questionnaires
Expert panels, secondary data
Quality criteria for qualitative research?
Validity:
Construct: Is the construct well-defined and measured?
Internal: Do data support findings/conclusions?
External: Can results be generalized beyond the context?
Reliability:
Hard to replicate due to unique contexts
Thorough documentation is key
Can recreate research process, but not exact results
hat are the general threats to quality in qualitative research?
Informant bias – participants’ values, opinions, memory, social desirability, sensitive topics, or personal stakes.
Researcher bias – researcher’s beliefs, interests, or poor skills affecting sampling, data collection, and analysis.
Idiosyncratic findings – unique cases limit generalizability beyond the sample.
What are the steps in the logic of qualitative data analysis?
Collect data
Organize & prepare (e.g., transcribe)
Code the data
Analyze for insights – describe, compare, relate
Report insights – develop findings, support arguments with data, link results to existing knowledge
What is thematic analysis and what are its steps?
Definition: Flexible method to interpret data; identifies themes—important patterns related to the research question.
6 Steps (Braun & Clarke, 2006):
1. Read & get familiar with data
2. Create initial codes
3. Search for themes (group codes)
4. Review themes (keep, group, discard)
5. Define themes in relation to theory/RQ
6. Write up the analysis
What is coding in qualitative research and its levels?
Definition: Coding is making sense of data; a decision-making process; type depends on research purpose.
Levels:
1. First-level: Descriptive, summarize data
2. Second-level: Analytical, find patterns/themes
3. Third-level: Integrate themes into theory