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Mission Statement
An organization's purpose that defines what it wants to accomplish in the larger environment; should be market-oriented and motivating.
Objectives & Goals
Specific, measurable outcomes that turn the mission into actionable performance targets.
BCG Matrix
Portfolio tool classifying business units by market growth and relative market share into Stars, Cash Cows, Question Marks, and Dogs.
Stars
High market share in a high-growth market; require heavy investment but can become Cash Cows.
Cash Cows
High market share in a low-growth market; generate strong cash flow.
Question Marks
Low market share in a high-growth market; require decisions about investment or divestment.
Dogs
Low market share in low-growth markets; often candidates for discontinuation.
Product/Market Expansion Grid
Framework for growth: Market Penetration, Market Development, Product Development, Diversification.
Market Penetration
Increasing sales of existing products to current markets.
Market Development
Selling existing products in new markets.
Product Development
Creating new products for existing markets.
Diversification
New products in new markets.
SWOT Analysis
Evaluating internal Strengths & Weaknesses and external Opportunities & Threats.
Marketing Mix (4 Ps)
Product Price Place Promotion; controllable factors to create value.
Segmentation
Dividing a market into groups of consumers with distinct needs/behaviors.
Segmentation Variables
Geographic Demographic Psychographic Behavioral Intermarket.
Geographic Segmentation
Dividing a market by location (region climate city).
Demographic Segmentation
Basing segmentation on age income gender etc.
Psychographic Segmentation
Segmenting based on lifestyle personality values.
Behavioral Segmentation
Segmenting by usage rate benefits sought or response.
Intermarket Segmentation
Segmenting consumers across countries with similar needs.
Effective Segmentation Requirements
Measurable accessible substantial differentiable actionable.
Targeting
Selecting and entering one or more market segments.
Undifferentiated Marketing
Single market strategy with one offer for everyone.
Differentiated Marketing
Targeting several segments with separate marketing mixes.
Concentrated (Niche) Marketing
Focusing on a large share of a small segment.
Micromarketing
Tailoring products to individuals or local areas.
Positioning
How the product is defined in consumers' minds relative to competitors.
Competitive Advantage
Superior value via differentiation product people channel image.
Horizontal Differentiation
Differences based on preference not objective quality.
Vertical Differentiation
Differences based on objective quality/performance.
Positioning Statement
Concise description of target frame of reference point of difference reason to believe.
Product
Anything offered to satisfy a need or want.
Core Benefit
Primary value a customer seeks from a product.
Actual Product
Tangible product attributes like design features and brand name.
Augmented Product
Additional value-adding services like warranty or support.
Convenience Products
Frequent low-involvement purchases.
Shopping Products
Less frequent purchases involving comparison.
Specialty Products
High-involvement unique items with strong brand preference.
Unsought Products
Products consumers don't usually think about buying.
Product Line
Group of related products sold by a company.
Line Stretching
Adding products above or below current line.
Line Filling
Adding products within the existing range.
Product Mix
All product lines a company offers.
Brand
Name/symbol that identifies a seller and differentiates its products.
Brand Equity
Added value a brand gives beyond functional benefits.
Line Extension
Using an existing brand to add items within a category.
Brand Extension
Using an existing brand to launch products in a new category.
Multibranding
Offering multiple brands in the same category.
New Brand
Creating a new brand name for a new category.
New Product Development (NPD)
Process of creating and launching new products.
Idea Generation
Collecting new product ideas.
Idea Screening
Filtering out bad or unfeasible ideas.
Concept Development & Testing
Developing concepts and testing with consumers.
Marketing Strategy Development
Planning positioning and marketing mix for a new product.
Business Analysis
Assessing financial viability and demand.
Product Development (NPD)
Creating and testing prototypes.
Test Marketing
Limited launch to assess market response.
Commercialization
Full launch with production and marketing support.
Product Life Cycle (PLC)
Introduction Growth Maturity Decline stages.
Introduction Stage
Low sales negative profits focus on awareness.
Growth Stage
Rapid sales rising competition focus on differentiation.
Maturity Stage
Peak sales intense competition defend market share.
Decline Stage
Falling sales and profits.
Style
Basic mode of expression that lasts.
Fashion
Popular style that changes over time.
Fad
Short-lived high-sales craze driven by novelty.