HSM 430

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What is a health disparity?

Preventable differences in health outcomes between groups caused by social, economic, or environmental disadvantages.

What is verbal communication?

Communication using spoken words.

What is nonverbal communication?

Communication using body language, facial expressions, gestures, posture, and tone.

What are the elements of communication?

Sender, message, channel, receiver, feedback.

What are the steps of the communication process?

Idea, encoding, transmitting, decoding, understanding, feedback.

What is interprofessional competency?

The ability to communicate and collaborate effectively with other healthcare professionals.

What is sympathy?

Feeling concern for someone else's situation.

What is empathy?

Understanding and sharing the feelings of another person.

What is compassion?

Empathy combined with action to help.

What are cultural competencies?

Skills that allow providers to understand and respect cultural differences in healthcare.

What are cultural biases?

Preconceived opinions that affect judgment and patient interactions.

What types of diversity affect communication?

Sex, gender identity, sexual orientation, religion, and age.

What is patient-centered care?

Care that respects and responds to individual patient preferences, needs, and values.

What is the continuum of care?

Coordinated care delivered across different stages and settings over time.

What are health records?

Legal documents that contain patient information, assessments, treatments, and outcomes.

What is therapeutic communication?

Goal-directed communication that supports patient trust, understanding, and healing.

What are the five steps of the communication process?

Sender, encoding, message, decoding, feedback.

What is the communication process?

The exchange of information through verbal and nonverbal methods to reach understanding.

What are the functions of nonverbal communication?

Express emotion, regulate interaction, support verbal messages, and convey attitudes.

How do you properly interpret nonverbal communication?

Look for consistency, context, and clusters of behaviors.

What is message congruency?

When verbal and nonverbal communication match and support each other.

What are proper nonverbal skills for healthcare professionals?

Maintain eye contact, open posture, respectful distance, calm tone, and attentive body language.

Why is clear language important in verbal communication?

It improves understanding, reduces confusion, and prevents medical errors.

What is listening and paraphrasing?

Actively listening and restating the patient's message to confirm understanding.

What is empathy in patient care?

Understanding and acknowledging the patient's feelings without judgment.

Why do providers question patients?

To gather information using open-ended and closed-ended questions for clarity and accuracy.

What are the ethics of providing care to minors?

Minors often need parental consent and providers must act in their best interest.

What is confidentiality with adolescents?

Maintaining privacy while explaining limits, especially when safety concerns arise.

What are the ten sub-competencies of values and ethics?

Putting patients first, respecting privacy and dignity, embracing diversity, acting with honesty, maintaining competence, accepting responsibility, promoting collaboration, upholding ethics, responding to community needs, supporting team-based decisions.