Int. Comm. Ch. 14: Workplace

status

structured hierarchy

intimacy

work-related vs personal

how close

choice

degree participants willingly engage in

which ones we befriend

workplace values

beliefs people share about work performance, dedication, coworker relationships

workplace norms

guidelines governing appropriate language, interpersonal communication & relationships

workplace artifacts

objects/structures defining organization

modality/sensory channel

means of how info spreads

network density

frequency & number of connection, how connected member is

workplace cliques

informal, dense networks of coworkers sharing values & attitudes

climates

overarching emotional feel/quality

defensive climate

unfriendly, rigid, unsupportive environment

supportive climate

warm, open, cooperative environment

professional peers

employees w/ similar status, no formal authority over other

information peers

similar status, limited to work-related content

collegial peers

coworker friends, blend work & personal

special peers

work BFFs

virtual peers

coworkers mainly communicate through virtual means

mixed status relationships

comm. b/w coworkers of diff statuses

supervisory relationships

one person outranks other & has formal authority

upward communication

from employees to supervisor, usually to persuade

advocacy

persuading for a need/want

most effective form of upward communication

downward communication

supervisor to worker, freedom in message & language

workplace bullying

repeated unethical/unfavorable treatment of 1+ people in the workplace

sexual harassment

Unwelcome sexual advances, requests for sexual favors, verbal/physical conduct of sexual nature

quid pro quo harassment

submission/rejection linked to employment

hostile work environment

offensive, intimidating environment disrupting performance

quiet quitting

only doing what’s part of job description within business hours, nothing more

revenge quitting

feeling stuck in career leading to resentment

quit asap if opportunity arises

cyberloafing

personal use of internet during work hours