Preparation

Research the job roles of support staff from visits, work placements or using case studies (Boots And Stanmore College) 

Select 2 different businesses of your choice and give brief information about the businesses (Boots And Stanmore College)

 

·       identify the type of support provided for each business, provide examples of the support provided (Boots And Stanmore College)

 

 

Types of support

·       dealing with visitors

·       organising travel and accommodation

·       managing diaries

·       using telephone systems to make, receive and transfer calls

·       organising and supporting meetings

·       producing documents

·       processing and storing information, both manually and electronically

 

·       Explain the purpose of this support in each business

 

The purpose of providing business support

·       identify the types of office equipment used (e.g. printers, photocopiers, computers, etc. (Boots And Stanmore College)

·       describe how using this equipment helps them meet different business requirements including supporting meetings.