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kubler ross stages of death and loss
denial, anger, bargaining, depression, acceptance
involves the constellation of internal thoughts and feeling we have when someone we love dies
grief
involves taking the internal grief we have and expressing it externally and includes the rituals and practices of an individual or community in response to a death
mourning
psychologically necessary and natural process after a signification loss. involves the stages of death and dying
grievING
Four tasks of grieving
1. accept the reality of the loss.
2. work through the pain or grief.
3. adjust to an environment where the deceased is missing.
4. emotionally relocate the deceased and move on with life
uniquely individual processes and no one has a correct timetable for their completions
grief and mourning
type of talk therapy that draws on the psychodynamic therapeutic approach. Central idea is that we are shaped by our social world and relationships having good relationships is essential for our well-being and self-esteem
relational therapy
Type of psychotherapy that takes into account in which social and familial factors relate to the relationships in a person life
relational therapy
offers an alternative way of thinking about death, dying and the grieving process
relational model
emphasizes that people are born into networks of relationships and remain woven into those networks long after they die
relational model
mentality that focuses on finding comfort in developing a new relationship with the person who died rather than working through emotional stages or tasks leading to acceptance
relational model
fosters the concept of re-remembering
relational model
Continuing to foster the memory of a person's life, even after they die, by involving the person in our daily lives, in our convos, in the choices we make, and in our resources for living
remembering
a specific type of counseling practice thatacknowledges how various aspects of a patient's cultural identity mightinfluence their mental health
multicultural counseling
appreciating that individuals are not all the same and that their personal background, ethnicity, range and cultural context is an important component of who they are
multicultural counseling
Relevant factors can include issues of race, ethnicity, immigration status,religion, socioeconomic background and status, gender and genderidentity, sexual orientation, and age.
multicultural counseling
vital b/c we live in a diverse society that is only projected become more so
multicultural counseling
to effectively work w individs from various cultural and socioeconomic backgrounds, clinicians must dev what that leads to understanding the diff cultural factors contributing to a pt's wellbeing
cultural awareness
As the counselor understanding Will empower you to connect with your patients more effectively, empathize with them and Taylor your treatment plans to their lived reality
cultural awareness
Key to being aware of your own values and biases
don't make assumptions about the client either based on just parts of their lives or b/c u r applying ur own frame of reference (misconceptions, stereotyped thinking, and personal bias)
model that was dev to recognize the multidimensionality of all clients in a comprehensive and integrative way and involves 10 different factors that influence an individuals psychological development, as well as their sense of personal well-being
RESPECTFUL model
model that provides counselors with the ability to progress appropriately, ethically and holistically through each counseling session
RESPECTFUL model
r factor of RESPECTFUL model
religion and spirituality
e of RESPECTFUL model
economic class background
s of RESPECTFUL model
sexual identity
p of RESPECTFUL model
psychological maturity
other e of RESPECTFUL model
ethnic-cultural-racial identity
c of RESPECTFUL model
chronological developmental challenges
t of RESPECTFUL model
trauma and other threats to one's wellbeing
f of RESPECTFUL model
family hx and dynamics
u of RESPECTFUL model
unique physical characteristics
l of RESPECTFUL model
location of residence and language differences
steps for managing difficult clients
1. adjust ur mindset
2. listen actively
3. repeat their concerns
4. be empathetic & apologize
5. present a solution
6. consider terminating the client
7. review & learn
first priority once u realize client is unhappy, angry or resistant
put urself in a customer service mindset
most important step in managing difficult clients
listening actively
how to start a dialog w a difficult client
start w a neutral statement
"let's go over what happened" is an example of
neutral statement
"pls tell me why ur upset" is an example of
neutral statement
what subtly creates a partnership between/n u and ur client and let them know that you are ready to listen
Neutral statement
What should you not do when managing difficult clients
Don't try to solve the situation right away or jump to conclusions
what should you do to make sure you're addressing the right issue when dealing with a difficult client
repeat their concerns (and ask questions if needed to make sure youve identified the problem correctly)
What kind of wording should you use when repeating a concern to a difficult client?
Calm and objective
What can help lower anger and stress levels in difficult clients?
repeating their problem, which shows that you're listening (also helps you agree on the problem that needs to be solved)
how to present a solution if you feel you know what will make your client happy
tell them how you'd like to correct the situation
How to present a solution if ur not sure what your client wants from you or they resist your proposed solution
give them the power to resolve things ask them to identify what will make them happy
consider terminating the client when the time and resources spent satisfying their demands, can impact your own
profitability
regardless of the decision to terminate a client what can maintain or strengthen ur own reputation
Keeping your behavior, professional at all times
What should you do with your voice when dealing with an angry client?
Lower your voice
geriatric mental health focused on the psychological and emotional needs individuals over what age
60
an expert who works to enhance the quality of life overall health of elderly patients
gerontological counselor
it is important to do what when working with clients were experiencing difficulty with their own mortality
Have a strong awareness of our own issues of mortality
helps us to realize that our actions do count, that we do have choices concerning how we live, and we must accept the final responsibility the way we are living
Awareness of our own mortality
Goal of therapy with a dying person
normalize the patient's life as much as possible, pts need to remain as fully engaged in the routines of living as they can
All therapy with a dying person is to help them find what
Their power in a situation deems to be powerless. Focus on what they can do in their remaining time. help them to remain positive. And do as many things to give them positive experiences in their remaining time.
psychological needs are interconnected with, which needs
physical needs
Examples of this include fear, anger sadness, confusion, and low self-esteem the risk for clinical depression and anxiety
Psychological responses
When a patient is in distress or is anxious or has other psychological responses can directly impact their what
pain
The psychological care of a dying person is referred to as
Psychosocial support
Form of support that can alleviate anxiety and depression, to ensure that people who are dying, can enjoy the best possible quality of life in their remaining time
Psychosocial support
what Kind of people are prone to feelings of neglect loneliness, emptiness, worthlessness and helplessness due to the lack of adequate support system
old age
What can dent old ppl's confidence, and decrease their self-esteem esteem and ultimately lead to debilitating depression
dependency on family members and financial constraints
What represents one of the most prevalent and serious mental health issues faced by the elderly
depression
Three additional major areas of difficulty faced by the elderly
ageism, violence and finances
May lead to forced retirement or cause well intentioned loved ones to ignore older adults desires, and opinions
ageism
What should be used as memory aids for elderly people?
Clearly communicated directions and written reminders
elderly care - 5 daily needs of seniors that must be met
1. staying mobile
2. getting personal care
3. managing medical care
4. getting proper nutrition and exercise
5. engaging in activities and recreation
specific methods for working with elderly patients
avoid micromanaging, be patient, ask lots of questions
Is a powerful way to reexperience positive emotions
recalling past events
exercise designed to promote the skills of savoring and building positive emotions
positive reminiscence
Three steps of positive reminiscence
1. Think about a positive past event
2. savor
3. relive the experience
involves taking a few moments to relive a moment including event details and associated positive feelings
savoring
What should you avoid when reliving the experience?
analytical thoughts about the event
Excellent way for older people to you, a sense of support and camaraderie with others dealing with similar issues. May also help reduce social isolation. allow individuals to co-lead when knowledgeable about a topic.
geriatric group therapy
regardless of the mode of service delivery, what stays the same
Adherence to ethical practices and professionalism
what is even more important in virtual space because the client is not in front of you
ethical practices and professionalism
Is regular email, texting, cell phones and online video chatting apps generally HIPAA secure
no
rule of thumb for telemental health
would I do this if I were seeing the client in my office? if u even have to think about it the answer is no.
4 guidelines for telemental health
1. dress appropriate
2. no snacking
3. minimize distractions
4. have an appropriate background
most critical step in healing and moving on
forgiving someone who has done us harm or forgiving ourselves
helping clients to forgive themselves and others can put them on track toward
self healing, self empowerment, self liberation
t or f forgiveness is forgetting or condoning the harm that was done
f
letting go of the need for revenge and releasing neg thoughts of bitterness and resentment
forgiveness
passive method of forgiveness
letting time as the injury becomes less relevant to ur daily life
method of forgiveness that is a form of strength psych that uses the idea of radical forgiveness
injured person makes a deep commitment to releasing the past
involves a dual notion of taking concrete steps to forgive the offender while also surrendering to the flow of life and ascribing meaning to the suffering. can occur more rapidly and concretely but takes more energy and guidance
radical forgiveness
in strength psych is freedom for the injured person
forgiveness
2 forms of forgiveness therapy
process based forgiveness and decision based forgiveness
interventions take place over a more extended . And use cognitive behavioral and affective strategies
Process based forgiveness
significantly shorter, sometimes only one session and involve primarily cognitive strategies and the commitment to do the work of forgiving outside the session
Decision based forgiveness
Three ways to forgive yourself
1. Recognize and acknowledge that human beings are flawed and complex
2. Reframe self forgiveness as. A step toward self improvement.
3. Consider self forgiveness as second best to interpersonal forgiveness.
In psychology, who lays out the standards for psychologist and identifies behaviors that deserve punishment
APA's ethical principle of psychologists and code of conduct
apas ethical principle of psychologists and code of conduct consists of
intro, preamble, 5 general principles, and specific ethical standards
discusses the intent, organization, procedure considerations, scope of application of the ethics code
introduction
what the ethics code is, includes, and stands for
preamble
goals to guide psychologists toward the highest ideas of psych. not enforceable rules but used in considering and arriving at an ethical course of action
5 general principles
enforceable rules of conduct. goals to guide psychologists toward the highest ideals of psych
specific ethical standards
5 principles
a: beneficence and nonmalfeicense
b: fidelity and responsibility
c: integrity
d: justice
e: respect for ppls rights and dignity
cooperating with the ethics committee, reporting ethical violations, improper complaints, conflicts between b/n ethics and the law, and ethics and organizational demands etc
resolving ethical issues
continued education, delegation of work, personal problems, emergencies, using scoentific knowledge. psychologists provide services, teach, and conduct research w pops only based on their education, training, supervised experience, consultation, study
competence
sexual harassment, discrimination, avoiding harm, exploitative relationships, conflict of interest, cooperation w processionals, informed consent, interruption of services
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