Conducting User Interviews: A Step-by-Step Guide

Flashcards about conducting user interviews, covering meeting participants, conducting the interview, note-taking, and wrapping up.

How to build a good rapport with interview participants:

Establish a professional but friendly interaction, thank the participant, review legal details, gather basic details, start with easy questions, and assure there are no wrong answers.

Key aspects of interview etiquette:

Speak clearly, remain professional, ask open-ended questions (using 'why' or 'what'), and ask follow-up questions.

Important elements of taking notes during user interviews:

Highlight compelling quotes, document observations about participants' mood and behavior, and record interviews with permission.

How to properly wrap up a user interview:

Give users a chance to share final thoughts, thank them again for their time, and provide any incentives offered.

Open ended Questions

Asking questions that start with why or what.